E-commerce Fraud Officer

3 weeks ago

Bella Vista, Australia Risk Full time

**About Woolworths Group**

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

**About the role
**You will be joining the Group Security & Resilience team and dealing with innovative and rapidly changing business needs with a focus on verifying potentially fraudulent online orders for all Woolworths Group brands and minimising financial losses. You will:

- Authorise referred orders for fulfilment, rejection, or further investigation and take relevant action.
- Report to management any identified trends that pose a risk of financial loss to the group.
- Liaise with stores on matters pertaining to online fraud both current and historic.
- Action chargeback notifications from banks into our fraud engine.
- Identify opportunities to streamline processes or improve our fraud prevention capability. Meet & exceed both individual and team KPIs.

**About You
**In Finance we have an overarching capability framework that brings to life 5 key capabilities that shape who we are, what we do and how we work together, these are; value co-creator, inspiring leader, trusted advisor, agile learner and insights generator. We are looking forward to hearing how you may have demonstrated these capabilities whilst also thinking about your previous experience within a call centre and/or online fraud related environment.

You’ll bring a passion to work in an energetic, exciting and fast-paced environment. You’ll have excellent interpersonal skills, the ability to work autonomously, strong time management skills and be able to work with multiple web-based systems.

**Working Hours
- The team works on a roster basis with the requirement to work shifts between 5am-10pm Monday through Friday and on occasional weekends is essential. Most weekday shifts will be during core business hours ie. 8am - 4:30pm.
- Must be available to work occasional weekends (1-2 full weekends per month). Initial 4-6 week training period will be onsite at our Norwest office.

**What is in it for you
- You will be joining corporate Australia’s largest onsite finance team of over 800 team members. This scale brings complexity, challenges and opportunities for an extremely rewarding career
- Having a career with us means you are joining Australia’s largest retail group which is also at the forefront of innovation and modern ways of working. We are recognised as a WGEA Employer of Choice for Gender Equality, Work180 Endorsed Employer for all women along with Australian Workplace Equality Index for LGBTQ workplace inclusion
- Flexibility is valued and supported across Woolworths Group and covers flexible work hours and locations (including working from overseas for up to 8 weeks per year), flexible career opportunities, and flexible leave options
- Career development sessions, internal networking events and mentorship/leadership programs to grow your career
- Team member discounts across all Woolworths Group and partner businesses, access to discounts in novated leases, share purchase plans, lifestyle and other attraction discounts
- Access to a digital platform that offers personalised programs for working parents, carers and people leaders through our partner in Gender Equality and Parental Leave support 4 weeks paid parental leave for all secondary carer’s. Both Primary and Secondary Carers who are employed in full or part time roles, are eligible to access Parental Leave entitlements from their first day of employment

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each o

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