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Account Manager
4 months ago
Hybrid
Agency:
Host/Havas
Job Description Summary:
Havas Host is on the hunt for an awesome Account Manager to join our Sydney-based agency. This would be working across a large FMCG portfolio as well as a tourism body.
Job Description:
- Havas Host is on the hunt for an awesome Account Manager to join our Sydney-based agency. This would be working across a large FMCG portfolio as well as a tourism body._
Firstly, a bit about us. We’ve changed immigration for entire nations. We’ve uncovered new and shifting values for Australians. We’ve created #1 charting podcasts, #1 charting songs and #1 charting apps. We work with global clients like Tourism Fiji, Fiji Airways, Reckitt, Hello Fresh, The Palau Pledge and Avis Budget Group as well as local clients like the Australian Federal Police, Stockland and Tassal. We’re pretty proud of the work we’ve achieved with these clients, in fact - we’ve redefined what advertising agencies are capable of. Oh, and we have some of the highest culture scores in the industry.
But for excellence to come out, excellence has to go in. And that’s where you come in.
We’re after a brilliant Account Manager to join our growing Account Management team.
As part of a broader Account Management team you’ll work closely with planning, creative, production as well as data, UX and digital teams across your client portfolio.
In general, we are looking for an Account Manager who can deliver against the below.
- Your Account Director can rely on you to support them from client brief through to deliver, owning the process in a timely and financially efficient manner.
- You are across the environment in which your client is moving in, on the pulse with competitor creative and innovations so you become the knowledge house for knowing them inside and out.
- You can ensure a presentation is so slick it includes everything required for a client presentation, ahead of time and internal teams are all aligned (thanks to you)
- You are proactive and always looking to be one step ahead.
Capability wise, we are looking for someone who can tick the below:
- You are the person who has the best working knowledge of what’s going on day to day. You know your jobs inside out and back to front. People come to you to find out what’s going on - they trust you to steer them in the right direction.
- You’re capable of confidently managing all day-to-day responsibilities on a piece of business - you have successfully led the production of campaigns across all mediums, from broadcast to digital, print to experiential, on time and in budget.
- You write excellent, inspiring and concise task briefs and de-briefs and are sharpening your strategic skills by contributing to the development of larger creative briefs and strategic decks, and project proposal decks (e.g. first drafts).
- You have a point of view on creative work, which you can respectfully articulate - the creative team love working with you, as they know you will champion excellent work on their behalf.
- You understand inherently what is driving your client’s needs, and subsequently the reason for their briefs, debriefs and their feedback. You then take this information to help mould and craft excellent creative work, that works for the client
- with perfect balance.
- You speak up in meetings both internal and external with a point of view that is both articulate and to the point.
- You are able to deal with conflict or problems with diplomacy and tact and bring any issue round to a good outcome.
- You ensure the workflow plan is being updated weekly and accurately, ensuring any changes are communicated back to the agency team and reflected in your project planning.
- You are in frequent contact with your Clients, you know their business and competitive landscape as well as they do, if not better. A client knows that they’re in a safe set of hands once you are put on a project and they find you invaluable.
- You are starting to get comfortable in managing people, and this could be direct reports (such as Account Executives or graduates) or by taking on your own projects, and managing the team that work with you to deliver the project.
- If you do manage an account executive(s), you provide them with a monthly check in session, you mentor and develop them thoughtfully and proactively, and you successfully complete their performance review. Your Account Execs all have clear and robust KPIs in place.
- You have a solid financial management skills. This means you estimate accurately, manage client POs, ensure timely billings, track and manage cost vs revenue each month, mange scope creep, alert the Client to any overages or underages for both project and retainers, ensure jobs stay on track, and generally boss all aspects of the financials in a timely manner. You also support your Account Director by forecasting workflow accurately and alerting your team to any increases/decreases immediately.
- Oh, and you’re also starti
