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Customer Relations Coordinator

4 months ago

Perth, Australia Hudson Australia Full time

Immediate Requirement

Will Consider Both Part-Time and Full Time Applicants

Potential for Permanency

Jandakot Location with Parking

Our client is a leading utility provider located SOR. Their Customer Relations team is seeking an enthusiastic coordinator who has a passion for customer service, and providing excellent customer service delivery. This is a full time, 6 month initial contract with potential for permanency. Part-time applicants will also be considered. This role requires an immediate start.

The Customer Service Coordinator will be responsible for managing customer service and internal business relations, ensuring a high level of engagement and customer service through communication and delivery of initiatives. This includes management of the Complaints Handling Process.

Key responsibilities include:

- Ensure customer complaints and claims received are investigated and resolved and that appropriate records are maintained in accordance with the Complaints Management Procedure
- Develop and maintain broad understanding of key business areas-including Business Development, Operations and Projects
- to provide business with advice and support for the development and delivery of customer initiatives
- Provide feedback and analysis to drive customer experience initiatives in accordance with business objectives and strategies
- Involved in the ongoing implementation and management of the CRM for complaints management
- Prepare month end reporting on complaints and customer service initiatives
- Knowledge of Safety Case requirements, compliance with directly referenced policies, strategies, plans, procedures and instructions

**Skills and Experience**
- Excellent interpersonal and communication skills (oral and written), including the ability to build relationships and liaise with stakeholders at all levels and from diverse backgrounds 2-3 years' communications experience
- Passionate about customer service and proven results-driven customer service delivery
- Strong analytical and problem-solving skills
- Intermediate computer skills including the ability to utilise a range of information systems (MS Office & Salesforce or other CRM desirable)
- Highly organised with proven time management skills to effectively manage competing priorities and meet strict deadlines
- Experience using customer metrics and methodologies to help guide customer experience strategy and initiatives