Customer Relations Officer
6 months ago
6 month full-time fixed term contract
**Title**
Customer Relations Officer (6 month FTC)
**Your new company**
Our client is a dynamic and community-focused organisation committed to providing exceptional service to their residents and visitors. As a **Customer Relations Officer**, you will play a crucial role in maintaining positive relationships with the public and ensuring their satisfaction.
**Your New Role**
**Responsibilities**:
**_
Switchboard Management:_**
- Efficiently handle incoming calls, direct them to the appropriate departments, and ensure prompt resolution.
- Maintain a professional and courteous demeanour while assisting callers.
**_
Inbox Management:_**
- Address inquiries, resolve issues, and provide accurate information.
- Collaborate with other teams to ensure seamless communication.
**_
Cashiering_**:
- Process payments accurately and efficiently.
- Handle cash, credit card transactions, and maintain proper records.
- Provide receipts and assist with any billing-related queries.
**_
Community Interaction:_**
- Act as the first point of contact for residents and visitors.
- Listen actively, empathize, and provide effective solutions.
- Build strong relationships with the community to enhance their overall experience.
**_
Feedback and Improvement:_**
- Relay community feedback to relevant departments for continuous improvement.
- Identify trends and suggest enhancements to our services.
**What you will need to succeed**
- Excellent communication skills (both verbal and written).
- Strong problem-solving abilities.
- Prior experience in customer service within a local government organisation is highly desirable
**What you will get in return**
- Competitive salary and benefits package.
- Opportunities for growth and professional development.
- Collaborative and supportive work environment.
**What you need to do now**
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people form diverse backgrounds to apply
2844422
-
Customer Relations Manager
3 weeks ago
Perth, Australia Taipan Full timeBranch Perth - Tenure Full Time - Closing December 27, 2024 Demand for our products and services means we currently have an opening for a Customer Relations Manager based out of our Melbourne branch travelling and working with customers throughout Western Victoria and Southern NSW. If you like the thought of working within our Customer Service Team and...
-
Member Relations Officer
6 months ago
Perth, Australia Capricorn Full time**Who are we?** Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel...
-
Customer Service Officer
6 months ago
Perth, Australia Sharp & Carter Full time6 months temporary assignment - Immediate start available - Location: Belmont **About our Client** With over two decades of expertise, our client has been at the forefront of developing and distributing innovative technology products and solutions across Australia and New Zealand with over 200 employees. Situated in Belmont, their Perth office has around...
-
Customer Experience Specialist
4 weeks ago
Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full timeJob DescriptionFisher & Paykel Customer Services Pty Ltd is a renowned Australasian brand with a global presence, driven by its values of being trusted, sustainable, innovative, generous, and curious.We are seeking an experienced Appliance Service Technician to join our Perth team. The ideal candidate will possess strong communication skills, be...
-
Government Relations Advisor
7 months ago
Perth, Australia Synergy AU Full timeThe time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050. We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our...
-
Member Relations Officer
3 months ago
Perth, Australia Capricorn Full time**Who are we?** Capricorn Society is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel...
-
Employee Relations Specialist
6 months ago
Perth, Australia HAYS Full timePermanent opportunity south of the river As the Employee Relations Consultant, you will play a key role in providing operational, tactical, and specialist advice to the People and Culture office on a diverse range of ER issues, as well as supporting with enterprise bargaining and other projects. Reporting to the Senior Employee Relations Consultant, you...
-
Employee Relations Consultant
3 months ago
Perth, Australia Murdoch University Full timeContinuous, Full-Time position available (37.5 hours per week) - Competitive salary HEW0808 | $107k - $123k plus 17% employer superannuation contributions - Salary Packaging opportunities and flexible work opportunities available - Ref: JR102972 About Us The People and Culture Office (PCO) is an integral part of the business strategy and decision-making...
-
Principal Employee Relations
6 months ago
Perth, Australia Fortescue Metals Group Full timeCountry/Region: AU- State: WA- City: Perth- Job ID: 3694**About Us**: - Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives._ **Our Opportunity**: **Work Location**:Perth (hybrid...
-
Member Relations Officer
2 weeks ago
Perth, Australia Capricorn Full time**A little about us** We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members...
-
Customer Service Officer
6 months ago
Perth, Australia Prixcar Services Full time**The Company**: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services. With more than 25 depots across Australia, we are ideally positioned to provide exceptional...
-
Guest-relations Team Member
6 months ago
Perth, Australia Canon Full time**Perth work location**: - **Casual role Opportunity**: - **Great opportunity for someone who enjoys autonomous work** **About Us** Canon Business Services is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand, Philippines and the United States. Over the years we’ve developed innovative...
-
Member Relations Officer
2 weeks ago
Perth, Australia Capricorn Full timeA little about us We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which...
-
Member Relations Officer
2 weeks ago
Perth, Australia Capricorn Full timeA little about us We’re a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we’ve been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members...
-
Community Relations and Partnerships Manager
6 months ago
Perth, Australia Southern Ports Full time**About Southern Ports** Southern Ports manages the three gateway ports of Albany, Bunbury and Esperance, and facilitates trade through the commercial management of efficient, safe, sustainable, and customer-focused ports. Our three regional ports play a vital role in connecting Western Australia with world markets. It is our belief that strong regional...
-
Industrial Relations Expert
4 weeks ago
Perth, Western Australia CITIC Pacific Mining Management Full timeCompany OverviewCITIC Pacific Mining Management is the largest magnetite mining and downstream processing operation in Australia, with a strong presence in the Pilbara region.Our fully integrated operation features an open pit mine serviced by the biggest haul trucks in the world, a six-line concentrator, and port terminal facilities at nearby Cape Preston....
-
Customer Service Officer
1 month ago
Perth, Australia Western Power Full time**Customer Service Officer**: - Location: Perth Office - CBD, WA, AU- 11 Nov 2024**Customer Service Officer: Permanent Full Time/ Perth Office CBD** We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various...
-
Guest Relations Manager
6 months ago
Perth, Australia Hilton Full timeGuest Relations Manager **Guest Relations Manager** Parmelia Hilton Perth **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...
-
Manager - Industrial Relations
6 months ago
Perth, Australia CITIC Pacific Mining Management Full timeSino Iron is the largest magnetite mining and downstream processing operation in Australia, located kms Southwest of Karratha in the mining hub of the Pilbara. Our fully integrated operation features an open pit mine serviced by the biggest haul trucks in the world, a six-line concentrator and port terminal facilities at nearby Cape Preston. Our...
-
Customer Experience Technician
5 months ago
Perth, Australia Fisher & Paykel Customer Services Pty Ltd Full timeThe RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and...