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Service Desk Officer

1 month ago

Bankstown, Australia Public Sector People Full time

Immediate start
- 3 Month Contract
- $40 p/h + Super

**Public Sector People (PSP) **are currently looking to speak to a
**Service Desk Support Officer** who would be interested in a 3 month contract within a NSW Government organisation, with the possibility of long term employment.
- _Immediate start date_
- _South West Sydney_
- _3 month contract with a view to extend._
- _$40 per hour + super_
- _Experienced in Level 1 & 2 service desk support._

This role is to assist with the day-to-day operations of the organisation and assist in troubleshooting IT issues, mainly Level 1 & 2 support. This role is due to workload within a busy team that requires some additional support. For the right person, they are also able to offer a long-term opportunity.

You will support internal and external customers with network and desktop services.

before transitioning to a hybrid working arrangement.

**Key Responsibilities**:

- Provide support via a ticketing system and troubleshoot IT issues.
- Implement the Council's desktop computer environment by performing installations, upgrades and maintenance of Council's PC hardware and software across Council including remote sites.
- Answer service desk calls & provide support to users.
- Communicate on a regular basis with the service management team.
- Stakeholder management and deliver excellent customer service to assist as much as possible.

**Requirements Include**:
The following qualifications and/or experience are required for the position:

- Tertiary qualification in a related field and/or relevant experience in a similar role.
- Experience of Citrix environment.
- Strong attention to detail
- Ability to adapt to fast paced environment
- Must be fully vaccinated

**Desired Include**:

- ITIL certification.
- 3+ years experience.
- Local government experience.
- A degree or equivalent in a relevant discipline.

**PLEASE NOTE: If successful in the role, an up-to-date Police Check is required. This can be completed upon offer further in the recruitment process.**
- Get in touch for more information_

For a confidential discussion regarding this opportunity or other positions within Local Government, please contact
**Jordan Hadfield **on
**0423 955 329