Customer Service Officer

Division: Northern CPPYJ- Location: Bankstown, NSW, AU, 2200 Campbelltown, NSW, AU, 2560 Fairfield, NSW, AU, 2165 Liverpool, NSW, AU, 2170- Req ID: 71205**District: South Western Sydney District**

**Locations: Campbelltown, Liverpool, Bankstown, Fairfield**

**We have two Temporary vacancies in the South Western Sydney District (SWS) located at Bankstown and Fairfield. We will also use this to fill future vacancies across South Western Sydney locations.**

**SWS District is undertaking a Government Sector Employment (GSE) compliant recruitment process to create a talent pool to fill vacancies across the district.**

**Salary: Clerk Grade 1/2, $70,694- $76,857 + super & annual leave loading**

**Your role**

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.

**What you’ll do**

As a Customer Service Officer, you will support the delivery of the CSC’s administrative functions and provide high quality Customer service to our clients both in person and over the phone.

You will have a strong customer service background, attention to detail and a high level of organisational skills.

You will also support caseworkers within the unit providing administration support assistance with processing financials, answering the switch, provide reception duties, assist with fleet management and a variety of other tasks.

**What we’re looking for**
- Customer service experience both in person and over the phone
- Ability to organise work and prioritise workload in a busy work environment.
- A positive attitude and ability to work independently and collaboratively.
- Proficient in Word, Outlook and Excel
- A valid driver’s licence.
- Excellent written and verbal communication skills.
- You will have good attention to detail and a high level of organisational skills.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career.
- 4 Weeks annual leave per year of service
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters.**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
**Targeted Question 1**: Please give an example of your experience managing multiple administrative tasks with competing deadlines.

**Targeted Question 2**:Tell us about a time you have provided high quality customer service to clients on the telephone or in person.

**Applications close: Thursday 05 December 2024 at 11:59pm AEST.**

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit.**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.