Client Service Officer

Division: Homes NSW
- Location: Bankstown, NSW, AU, 2200 Liverpool, NSW, AU, 2170 Campbelltown, NSW, AU, 2560 Fairfield, NSW, AU, 2165 Blacktown, NSW, AU, 2148 Parramatta, NSW, AU, 2150
- Req ID: 71768

**Client Service Officer**

**Locations: Bankstown, Campbelltown, Liverpool, Fairfield, Penrith, Mount Druitt, Blacktown and Parramatta**

**Employment type: Multiple Ongoing and Temporary full-time opportunities and Talent Pool creation**

**Salary: Clerk Grade 2/4, salary from $77,795 - $90,001 plus superannuation and annual leave loading**

**About Us**

Housing Services is an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

**Your role**

As the Client Service Officer, you will provide a range of comprehensive support to clients by delivering tenancy, property management and housing options advice tailored to the client’s needs and eligibility.

**What you’ll do**

In this role you will also:

- Collaborate with internal specialist and external service providers to ensure positive client outcome and successful tenancies.
- Contribute to building stronger communities and harmonious neighbour by supporting tenancy and community participation initiatives.
- Manage client information with the utmost accuracy, discretion and integrity.
- Monitor property condition and facilitating necessary maintenance and modification for client’s needs.

**What you can expect when working as Client Service Officer in a -**
- **Tenancy Team**:

- Visiting Tenants in their homes on a regular scheduled basis.
- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
- **Access & Demand Team**:

- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
- Supporting outreach services in local communities and homelessness initiatives.

**What we’re looking for**
- Strong commitment in delivering quality customer service and able to build trust and rapport with clients.
- Demonstrated experience working face to face with vulnerable and complex clients.
- Proven ability to manage conflicts and challenging scenarios.
- Effective organisational and time management skills to meet competing deadlines.
- Ability to establish and maintain relationships with internal and external stakeholders.

For further information please

**Essential Requirements for the role**
- Possession of a minimum Provisional 2 NSW Driver’s Licence
- A willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

In addition to meeting the essential requirements, the successful applicant will have:

- Willingness to undertake a Certificate IV LEAP Training with TAFE NSW for 8 weeks over a 12 month period (paid)
- A commitment to travel and work across your district from different Housing office locations providing face-to-face service delivery for up to five days per week.
- A willingness to work with clients in their home (a corporate vehicle will be provided for travel between offices and client homes)
- A Commitment to complete a ten (10) day mandatory Induction program within the first four (4) weeks of commencing with DCJ.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

**Locations**:

- South Western Sydney District - Offices located at Bankstown, Liverpool, Campbelltown & Fairfield.
- Western Sydney Nepean Blue Mountains District - Offices located Penrith, Mt Druitt, Blacktown & Parramatta
- If successful, you will be considered for any office location within your preferred District based on business requirements at that time. Office locations are listed below._

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real d