Fraud & Scam Officer - Indigenous Identified Role

2 months ago

Sydney, Australia Westpac Banking Corporation Full time

Fraud & Scam Officer - Indigenous Identified Role

**Fraud & Scam Officer - 53902 | Indigenous Identified Role
**- Permanent Opportunities
- Parramatta Location
- Hybrid working model - Parramatta office + WFH
- Ongoing training and development opportunities

Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.

**How will I help?**

Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob.

**Are you looking for a career that can really make a difference and have an impact in people's lives?**

**Your day-to-day duties will include but not limited to**:

- Handling Inbound/outbound calls from customers who have are victims of Fraud & Scam
- Action fraud alerts with timely manner
- Create Fraud case file with relevant information for each case
- Identify and recommend continuous improvement solutions to increase customer experience.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Demonstrable experience in a Fraud & Scams/anti-crime environment is essential
- Customer service in a phone-based experience preferred but not essential
- High attention to details with a curious and analytical mindset
- Experience and passion for providing consistent and superior level of customer service
- Ability to work with navigate multiple banking systems across various platforms
- Knowledge of Banking products and services

**Our centre is operational 24/7 however the core hours we are seeking will be Monday to Friday 8am - 8pm. We do require you to be flexible to work outside of these hours when required.**

**We will provide you will 4 weeks of full time training Monday to Friday during business hours with ongoing training and support once you transition into your teams.**

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

**Reconciliation at Westpac Group**

Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples have equitable economic participation and financial wellbeing. We seek to achieve this by listening to, learning from, partnering with, and elevating Aboriginal and Torres Strait Islander voices.

At Westpac Group our aim is to help Aboriginal and Torres Strait Islander Australians succeed by valuing culture, helping Indigenous employees build meaningful careers, providing better banking experiences for our Indigenous customers, and backing Indigenous business.

Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.

Westpac Group acknowledges the Traditional Owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future.

Job ID 300002547103151

  • Fraud and Scams Officer

    2 months ago

    Sydney, Australia Westpac Group Full time

    **Fraud and Scams Officer - 12-month initial contract with potential permanent conversion afterParamatta Location **How will I help?** The Fraud and Scams team is part of Westpac’s Corporate services division and is responsible for protecting customers and the business from fraudulent activities. As a Fraud and Scams Officer, you will play a key role in...

  • Fraud and Scams Officer

    2 months ago

    Sydney, Australia Westpac Group Full time

    Fraud and Scams Officer 12-month initial contract with potential permanent conversion after  Paramatta Location  How will I help? The Fraud and Scams team is part of Westpac’s Corporate services division and is responsible for protecting customers and the business from fraudulent activities. As a Fraud and Scams Officer, you will play a key role in...

  • Fraud and Scams Analyst

    6 months ago

    Sydney, Australia HAYS Full time

    Fraud and Scams specialist will play a crucial part in safeguarding the bank and its customers. **Your new company** This company is an award winning Australian bank working for their members. They offer a dynamic and flexible working culture offering retail products. **Your new role** This role is part of the Financial Crime department and reports to...

  • Fraud & Scam Officer

    6 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Fraud & Scam Officer **Fraud & Scams Officer** - **Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your...

  • Fraud and Scams Prevention Specialist

    2 months ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Fraud and Scams Prevention SpecialistAt Westpac Group, we're committed to protecting our customers and the business from fraudulent activities. As a Fraud and Scams Prevention Specialist, you'll play a key role in identifying, investigating, and preventing fraud and scams targeting our customers.Key Responsibilities:Handle inbound calls from customers...

  • Fraud & Financial Crimes Investigator

    2 months ago

    Sydney, Australia AMP Full time

    Fraud & Financial Crimes Investigator If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. **We're building something new** We're building the new AMP Bank: a fully digital bank with new products,...

  • Fraud and Scam Loss Investigator

    6 months ago

    Sydney, Australia Rabobank Full time

    Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do. Are you passionate about detecting patterns, & safeguarding...

  • Senior Fraud and Scams Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    **Job Summary:**We are seeking a highly skilled Senior Fraud and Scams Specialist to join our team at Westpac Group. As a key member of our Corporate Services division, you will play a critical role in identifying, investigating, and preventing fraud and scams targeting our customers.**Key Responsibilities:**Investigate and resolve cases of fraud and scams...

  • Expression of Interest

    6 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Expression Of Interest - Fraud & Scams Officer **Fraud Officer - Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your...

  • Customer Service Representative

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Service representative - Scams Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy. **Do work that matters** You will deliver excellence in customer...

  • Customer Service Representative

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy. **Do work that matters** You will deliver excellence in customer service and also innovation in dealing...

  • Customer Service Representative

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Service Representative - Digital Fraud Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy. **Do work that matters** You will deliver excellence in...

  • Customer Service Representative

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy. **Do work that matters** You will deliver excellence in customer service and also innovation in dealing...

  • Fraud Analyst

    6 months ago

    Sydney, Australia Cuscal Full time

    **Job Description** Our client’s success is our success. And you make it happen** Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open...

  • Executive Manager, Real Time Payments Fraud

    6 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Executive Manager, Real Time Payments Fraud & Scams Management **Executive Manager, Real Time Payments, Scams & Fraud** - You are a payments expert, customer obsessed, passionate and a big thinker - We are #1 in market share for Real Time Payments - Together, we can empower more Australians to achieve their financial goals **See yourself in our...

  • Fraud Analyst

    3 weeks ago

    Sydney, Australia Westpac Group Full time

    Fraud Analyst - 55239 Full time | Permanent  Kent St, Sydney  Hybrid working model - in office at Kent St + WFH  How will I help? As a Fraud Analyst, you will analyse information related to fraud and scams, and implement detection strategies which mitigate risk and prevent financial loss, whilst ensuring there is minimal impacts to customer...

  • Financial Fraud Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Job DescriptionWe are seeking a skilled Financial Fraud Specialist to join our team at Westpac Group. This is a full-time, permanent position located in Kent St, Sydney.About the RoleAs a Financial Fraud Specialist, you will play a crucial role in analysing information related to fraud and scams, implementing detection strategies that mitigate risk and...

  • Customer Service Representative

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Service Representative - Card Fraud Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy. **Do work that matters** Inbound & Detection: - Performing...

  • Fraud Analyst

    3 weeks ago

    Sydney, Australia Westpac Group Full time

    **Fraud Analyst - 55239** - Full time | Permanent - Kent St, Sydney - Hybrid working model - in office at Kent St + WFH **How will I help?** As a Fraud Analyst, you will analyse information related to fraud and scams, and implement detection strategies which mitigate risk and prevent financial loss, whilst ensuring there is mínimal impacts to customer...

  • Customer Service Representative

    3 months ago

    Sydney, Australia Commonwealth Bank Full time

    Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy. **Do work that matters Inbound & Detection: - Performing In depth analysis of system detected Scam and...