Executive Manager, Real Time Payments Fraud

6 months ago

Sydney, Australia Commonwealth Bank of Australia Full time

Executive Manager, Real Time Payments Fraud & Scams Management

**Executive Manager, Real Time Payments, Scams & Fraud**
- You are a payments expert, customer obsessed, passionate and a big thinker
- We are #1 in market share for Real Time Payments
- Together, we can empower more Australians to achieve their financial goals

**See yourself in our team**:
This role is part of the Real Time Payments & Payments as a Service (PaaS) Crew, whose purpose is to develop market leading, innovative, safe and resilient real time payments and value-add propositions for our customers. We are the market leading bank in real time payments, and you will be setting the vision and strategy for this area.

You will work closely with critical internal and external partners including schemes, multiple squads within and outside the Payments Domain, as well as supporting all customer segments from Consumer to Institutional.

You will report into the General Manager, Crew Lead for the Real Time Payments (RTP) & PaaS Crew.

**Do work that matters**:
Lead and define the product vision and strategy, with commercial feasibility and customer value at each milestone. Drive the engagement with our key internal partners, including Risk, Legal and Compliance on new capabilities. Ensure that we are developing capabilities that address customer needs and also deliver value for the business. Drive the Business Bank approach to Scams and Fraud.

**Responsibilities**:

- Lead and develop the RTP product vision, and engagement with senior stakeholders/ business units to manage the delivery of product roadmap.
- Drive a coordinated approach across Business Banking and the Group to Scams & Fraud
- Oversee the implementation of Payment Friction throughout its lifecycle
- Manage a team comprised of payment product experts. Create a psychologically safe, inclusive and high-performance culture through a style of leadership that supports delivery of outcomes from a diverse group of people.
- Contribute to the broader Crew and Payment Domain outcomes by playing a key leadership role to ensure our squads and teams are able to deliver and achieve key outcomes. You will be involved in the development of the Crew Memo and providing input to prioritisation.
- Develop a strong understanding of Commonwealth Bank Real Time Payment and PaaS products, drivers of the business, both commercial and non-commercial. Stay abreast of external market trends (including economic, industry, competitor, consumer and technology) to inform our response to opportunities and threats.
- Be accountable for effective risk management through continued monitoring of, and implementing improvements to, the end-to-end Crew risk and control environment. This includes FCC, data, privacy and fraud risk management through timely identification and rectification of issues to a high quality to prevent future instances of similar nature.
- Drawing from your strong payments experience, a passion for outstanding customer experience and ability to solve complex problems, constantly push the boundaries to help deliver outcomes that fundamentally shift the customer experience and unlock more value.
- Be active in the broader product management community and constantly keep up to date with the evolving industry and innovations to hone your craft.
- Effectively engage and influence the Payments Leadership Team and senior stakeholders across the Bank to articulate and execute our strategy.
- Incorporate design thinking and analytics to inform product design.
- Manage performance of team to defined objectives including OKR tracking, etc.

**We're interested in hearing from people who**:

- Are driven by passion for developing best in class Payment experiences that are used by large user communities.
- Are able to mentor, build and lead high performing teams whose individuals are able to contribute both individually and as a team player.
- Are constantly thinking outside the box and breaking boundaries to solve complex problems and drive value for customers and the business
- Have proven experience in Payments, with Real Time Payments experience preferred
- Have proven experience working in a fast paced, agile environment and use leading practices with an appreciation for the value of continuous delivery and user testing.
- Have exceptional communication and excellent stakeholder management skills, including relationship-building and influencing.
- Have a strong grasp of risk management concepts and a risk mindset - all CommBank employees are expected to proactively identify and understanding, openly discuss and act on current and emerging risks.
- Have 10+ years' experience in the area.

**Working with us**

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're dri

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