Fraud and Scam Loss Investigator

6 months ago

Sydney, Australia Rabobank Full time

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

Are you passionate about detecting patterns, & safeguarding against fraud & scams? Look no further Rabobank has an opening for a Fraud & Scam Loss Investigator to join the Fraud Detection & Response team within Rabobank’s Financial Economic Crime Operations & Intelligence function.

This is a critical operational Line 1 role, covering external fraud & scam prevention & investigations, risk & incident management, root cause analysis & reporting.

Based in Sydney, you will join a highly engaged team who work on a hybrid basis an average of 2 days per week in the office.

**Top Role Accountabilities**:

- Triage all reported scams to determine legitimacy & severity of the report
- Analysis & assessment of root cause of scam losses to clients
- Determine & action the most appropriate course of action for the recovery of fraud & scam losses
- Client engagement relating to scam losses & recovery outcomes
- Substantiate incident outcome & remedial action recommendations with internal stakeholders
- Report on outcome of assessment & action any identified internal control or process improvements opportunities
- Maintain accurate, comprehensive, & timely records of all activities & decisions made
- Identification of specific internal fraud training requirements, development & delivery of training to meet the identified need
- Design & implement client communications & awareness raising initiatives in response to these trends
- Ensure metrics & strategies are fit for purpose in terms of the current fraud environment & emerging threats
- Develop, document & maintain the team’s procedures & processes to ensure alignment with regulatory & internal policy requirements
- Remain up to date with the Bank’s general conduct obligations under the ASIC Act, Corporations Act, & Banking Code of Practice as well as AFCA’s approach

**To be successful in the role, you will have**:

- Demonstrated experience in a similar role within fraud risk/incident management involving fraud or scam investigations & recoveries
- Experience in root cause analysis of incidents
- Understanding risk, compliance & incident management processes & principles
- Experience in Complaints management
- Strong investigative & analytical skills with a keen attention to detail & thorough, logical thinking
- Data analysis & reporting skills
- Knowledge of ThreatMetrix or a similar tool
- Strong communication skills including the ability to present & talk confidently & professionally with clients

**What we're proud to offer you**:
**Wellbeing leave**. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

**Education Assistance Program**. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

**Parental Leave** that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

**Bonus and Additional Leave**. We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

**Extra Insurance**. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

**Rabo Workplace Giving program**. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

**Other extras.** including annual equipment / wardrobe allowance; flu shots; health insurance discounts & more

**_ Rabobank is committed to a culture where diversity and inclusion is valued, respected & encouraged. We welcome applicants from diverse cultures, faith & sexual orientation._**

**_If you’d like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know._

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