Fraud and Scam Loss Investigator

5 months ago

Sydney, Australia Rabobank Full time

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

Are you passionate about detecting patterns, & safeguarding against fraud & scams? Look no further Rabobank has an opening for a Fraud & Scam Loss Investigator to join the Fraud Detection & Response team within Rabobank’s Financial Economic Crime Operations & Intelligence function.

This is a critical operational Line 1 role, covering external fraud & scam prevention & investigations, risk & incident management, root cause analysis & reporting.

Based in Sydney, you will join a highly engaged team who work on a hybrid basis an average of 2 days per week in the office.

**Top Role Accountabilities**:

- Triage all reported scams to determine legitimacy & severity of the report
- Analysis & assessment of root cause of scam losses to clients
- Determine & action the most appropriate course of action for the recovery of fraud & scam losses
- Client engagement relating to scam losses & recovery outcomes
- Substantiate incident outcome & remedial action recommendations with internal stakeholders
- Report on outcome of assessment & action any identified internal control or process improvements opportunities
- Maintain accurate, comprehensive, & timely records of all activities & decisions made
- Identification of specific internal fraud training requirements, development & delivery of training to meet the identified need
- Design & implement client communications & awareness raising initiatives in response to these trends
- Ensure metrics & strategies are fit for purpose in terms of the current fraud environment & emerging threats
- Develop, document & maintain the team’s procedures & processes to ensure alignment with regulatory & internal policy requirements
- Remain up to date with the Bank’s general conduct obligations under the ASIC Act, Corporations Act, & Banking Code of Practice as well as AFCA’s approach

**To be successful in the role, you will have**:

- Demonstrated experience in a similar role within fraud risk/incident management involving fraud or scam investigations & recoveries
- Experience in root cause analysis of incidents
- Understanding risk, compliance & incident management processes & principles
- Experience in Complaints management
- Strong investigative & analytical skills with a keen attention to detail & thorough, logical thinking
- Data analysis & reporting skills
- Knowledge of ThreatMetrix or a similar tool
- Strong communication skills including the ability to present & talk confidently & professionally with clients

**What we're proud to offer you**:
**Wellbeing leave**. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

**Education Assistance Program**. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

**Parental Leave** that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

**Bonus and Additional Leave**. We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

**Extra Insurance**. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

**Rabo Workplace Giving program**. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

**Other extras.** including annual equipment / wardrobe allowance; flu shots; health insurance discounts & more

**_ Rabobank is committed to a culture where diversity and inclusion is valued, respected & encouraged. We welcome applicants from diverse cultures, faith & sexual orientation._**

**_If you’d like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know._

  • Fraud and Scams Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Fraud and Scams SpecialistAt Westpac Group, we're committed to protecting our customers and the business from fraudulent activities. As a Fraud and Scams Specialist, you'll play a key role in identifying, investigating, and preventing fraud and scams targeting our customers.Your Key Responsibilities:Handle inbound calls from customers regarding suspected...

  • Fraud and Scams Analyst

    5 months ago

    Sydney, Australia HAYS Full time

    Fraud and Scams specialist will play a crucial part in safeguarding the bank and its customers. **Your new company** This company is an award winning Australian bank working for their members. They offer a dynamic and flexible working culture offering retail products. **Your new role** This role is part of the Financial Crime department and reports to...

  • Fraud and Scams Officer

    1 month ago

    Sydney, Australia Westpac Group Full time

    **Fraud and Scams Officer - 12-month initial contract with potential permanent conversion afterParamatta Location **How will I help?** The Fraud and Scams team is part of Westpac’s Corporate services division and is responsible for protecting customers and the business from fraudulent activities. As a Fraud and Scams Officer, you will play a key role in...

  • Fraud and Scams Prevention Specialist

    4 weeks ago

    Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time

    Fraud and Scams OfficerJoin EFinancialCareers Ltd. as a Fraud and Scams Officer and play a key role in protecting our customers and business from fraudulent activities.About the RoleAs a Fraud and Scams Officer, you will be responsible for identifying, investigating, and preventing fraud and scams targeting our customers. You will work closely with both...

  • Fraud and Scams Prevention Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Fraud and Scams Prevention SpecialistAt Westpac Group, we're committed to protecting our customers and the business from fraudulent activities. As a Fraud and Scams Prevention Specialist, you'll play a key role in identifying, investigating, and preventing fraud and scams targeting our customers.Key Responsibilities:Handle inbound calls from customers...

  • Fraud and Scams Officer

    1 month ago

    Sydney, Australia Westpac Group Full time

    Fraud and Scams Officer 12-month initial contract with potential permanent conversion after  Paramatta Location  How will I help? The Fraud and Scams team is part of Westpac’s Corporate services division and is responsible for protecting customers and the business from fraudulent activities. As a Fraud and Scams Officer, you will play a key role in...

  • Fraud and Scams Prevention Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Fraud and Scams Officer RoleAbout the RoleThe Fraud and Scams team at Westpac Group is responsible for protecting customers and the business from fraudulent activities. As a Fraud and Scams Officer, you will play a key role in identifying, investigating, and preventing fraud and scams targeting our customers.Key ResponsibilitiesHandle inbound calls from...

  • Fraud and Scams Specialist

    1 month ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled Fraud and Scams Officer to join our team at Westpac Group. As a key member of our Corporate Services division, you will play a critical role in protecting our customers and the business from fraudulent activities.Key ResponsibilitiesCustomer Support: Handle inbound calls from customers regarding suspected...

  • Fraud and Scams Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled Fraud and Scams Officer to join our team at Westpac Group. As a key member of our Corporate Services division, you will play a critical role in protecting our customers and the business from fraudulent activities.Key ResponsibilitiesCustomer Support: Handle inbound calls from customers regarding suspected...

  • Fraud and Scams Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled Fraud and Scams Officer to join our team at Westpac Group. As a key member of our Corporate Services division, you will play a critical role in protecting our customers and the business from fraudulent activities.Key ResponsibilitiesInvestigate and resolve cases of fraud and scams, ensuring a high level of...

  • Fraud and Scams Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled Fraud and Scams Officer to join our team at Westpac Group. As a key member of our Corporate Services division, you will play a critical role in protecting our customers and the business from fraudulent activities.Key ResponsibilitiesInvestigate and resolve cases of fraud and scams, ensuring a high level of...

  • Fraud & Scam Officer

    5 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Fraud & Scam Officer **Fraud & Scams Officer** - **Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your...

  • Fraud Investigation Officer

    5 months ago

    Sydney, Australia HSBC Full time

    -Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Internal Fraud Investigator

    5 months ago

    Sydney, Australia Pinkerton Full time

    We are as invested in your career as you are. As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today,...

  • Expression of Interest

    5 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Expression Of Interest - Fraud & Scams Officer **Fraud Officer - Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your...

  • Senior Fraud Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Ubank Full time

    About UsAt Ubank, we're dedicated to empowering our customers to achieve financial success. As a key member of our team, you'll play a crucial role in protecting our customers from scams and financial crimes. We're looking for a highly skilled and passionate individual to join our Fraud Prevention team.The RoleSupport the Fraud Manager in leading the team...

  • Central Investigations Analyst

    5 months ago

    Sydney, Australia Meta Full time

    **Central Investigations Analyst Responsibilities**: - Investigate complex cases and identify sources of abuse while also conducting deep analysis of how abuse manifests on Meta platforms - Proactively surface fraud and abuse and partner with relevant teams on enforcement, potential legal action, and referrals - Summarize findings, generate reports, and...

  • Fraud Analyst

    5 months ago

    Sydney, Australia Cuscal Full time

    **Job Description** Our client’s success is our success. And you make it happen** Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open...

  • Senior Fraud Analyst

    7 days ago

    Sydney, New South Wales, Australia Ubank Full time

    About UbankAt Ubank, we aim to empower our customers to achieve financial success. We provide a platform for customers to manage their finances effectively, with features designed to offer real-time insights and smart solutions.Your RoleAs a Senior Fraud Analyst, you will be responsible for protecting our customers from scams and financial crimes. You will...

  • Senior Fraud Analyst

    2 weeks ago

    Sydney, Australia Ubank Full time

    About us At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead. With ubank, our customers can discover what it feels like...