Customer Service Representative

2 months ago

Sydney, Australia Commonwealth Bank Full time

Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.

**Do work that matters**

You will deliver excellence in customer service and also innovation in dealing with customer’s situations:

- Handle inbound and outbound calls relating to potential Scam or Fraud activity
- Creating peace of mind for our customers by providing exceptional service when handling inbound fraud/scam call enquiries
- Working in a high paced environment with a passion to inspire confidence in our customers, specifically when being faced with a fraud or scam situation
- Perform the detection analyst over scaM/Fraud related events and ensure sound decisions are made whilst following the standard operating procedure.
- Identify digital fraud trends and report on these accordingly
- Manage a high volume of customer calls and scam alerts
- Prompt escalation of issues/risks out of delegation and/or as requiredMaintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained.

**We’re interested in hearing from people who have**
- Strong problem-solving and decision-making capability
- High level of personal integrity & commitment to confidentiality & privacy principles
- **Availability to work a 24 hour/7 day roster**:

- Financial Services Industry experience preferred with a focus on Online and Mobile correlated roles
- Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills
- Ability to resolve basic customer complaints.

**What will help you succeed?**

Your strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying potential fraud/scam activity and ensuring customers are banking as effectively as possible. You will also be able to demonstrate:

- **An ability to work in a high volume call centre environment.**:

- **Availability to commit to a 12 Max term Contract**:

- The ability to think outside the box and ensure the best solutions is provided to your customers to meet their financial needs
- Able to perform well in an ambiguous environment
- the ability to interact with a wide range of customers and colleagues
- a desire to want to deliver excellent customer serviceAbility to work in a fast paced & highly regulated environment

At CommBank we’re proud to support flexible working. Once you have completed office-based training and we've set you up for success in the role to be able to work from home it may move to a hybrid role with a mix of wfh & office hub days.

If you are successful the training period will be 4 weeks full time Monday to Friday 8am - 4pm and all conducted in Eveleigh.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 26/10/2024

  • Customer Service Representative

    2 months ago

    Sydney, Australia Service NSW Full time

    **Customer Service Representative - Warriewood Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Warriewood Service Centre** **Employment Status**: Full Time Ongoing Role We are...

  • Director Operations

    6 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...

  • Licensing Representative

    6 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Licensing Representative - Licensing & Funds** **Grade**: Clerk grade 3/4 **Duration**: Various temporary positions up to 12 months **Location**: Parramatta and Gosford **Closing Date**: Monday 14 August [9:59am] **Multiple vacancies across several teams including**: - Building, Business & Workplace Safety We will also be creating a talent pool for...

  • Customer Service Representative

    4 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Job Title: Customer Service RepresentativeAbout CharterhouseCharterhouse is a dynamic and leading ASX-listed non-bank lender operating in Australia and New Zealand with over 40 years of experience in providing innovative financial solutions.We are committed to helping our clients achieve their financial goals through exceptional service and a range of...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia Randstad Full time

    Discover a dynamic career opportunity as a Customer Service Representative with Randstad, where you will play a vital role in delivering exceptional customer experiences. This exciting position is perfect for individuals who thrive in fast-paced environments and are passionate about providing top-notch service.As a Customer Service Representative, you will...

  • Customer Service Representative

    6 months ago

    Sydney, Australia Aston Carter Full time

    **Job Snapshot**: **Location**: - Sydney Other**Work Type**: - Contract **Category**: - Admin/Customer Service **Job ID**: - 538970**Job Summary**: **_Several Customer Service Representative opportunities available!!!_** **The Organisation** Our client is a market leader in the online Australian literature market and is looking for several...

  • Customer Service Representative

    6 months ago

    Sydney, Australia Jivaro Full time

    40% off products discount - 2 mental health days off per year - Long-term job security **CUSTOMER SERVICE REPRESENTATIVE & OFFICE ADMINISTRATOR** **Sydney** - Western Sydney **Salary** - $60k + super **About the company**: Join our globally renowned client, a quality wholesale retailer as their Customer Service Representative. Brands loved by the globe,...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Unleash Your Potential as a Customer Service RepresentativeWe are seeking an enthusiastic and dedicated Customer Service Representative to join our team at Woolworths Group. As a key member of our retail sales team, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleThis is a full-time...

  • Customer Service Representative

    6 months ago

    Sydney, Australia Kennedy Reid Full time

    Job description The Company  Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,200 employees across Australia. They are looking for an experienced customer service representative to join their Customer Service Department on 3-month fixed term contract with...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia MAYDAY Recruitment Group Full time

    We are seeking a skilled Customer Service Representative to join our dynamic team at MAYDAY Recruitment Group.As a Customer Service Representative, you will be the primary point of contact for customers' inbound travel inquiries, providing policy advice and selling travel insurance while ensuring exceptional customer service and compliance with industry...

  • Customer Service Representative

    2 months ago

    Sydney, New South Wales, Australia WOW Recruitment Full time

    WOW Recruitment is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will provide exceptional service to our clients via email and chat, ensuring timely and effective resolutions to their queries.Key Responsibilities:Provide comprehensive support to clients via email and chatMaximize...

  • Customer Service Representative

    4 weeks ago

    Sydney, New South Wales, Australia Bupa Full time

    Job Title: Customer Service RepresentativeAbout Us:Bupa is a leading health insurance provider seeking an experienced customer service representative to handle customer inquiries via phone and email, resolve issues, and provide excellent support.Responsibilities:Respond to customer inquiries in a timely and professional manner.Communicate with customers via...

  • Customer Service Representative

    2 months ago

    Sydney, New South Wales, Australia VISY Full time

    Customer Service RepresentativeAt Visy, we're committed to providing exceptional service to our customers. As a Customer Service Representative, you'll play a key role in ensuring our customers receive the highest level of service.Key Responsibilities:Process orders in a timely and effective mannerCommunicate clearly and effectively with customersRespond to...

  • Customer Service Representative

    3 months ago

    Sydney, Australia Vendito Full time

    A leading Dental Implant manufacture are currently looking to expand their growing team with a Customer Service Representative in Sydney, this is an amazing opportunity for someone with or without Dental Experience looking to break into industry.The Position: Customer Service Representative Providing technical support/ advice to customers and clients calling...

  • Customer Service Representative

    6 months ago

    Sydney, Australia Kennedy Reid Full time

    $80,000 - $90,000 + Super - WFH 2 days a week - CBD location Our Client is an Insurance company that specialise in the medical and professional indemnity space. They are Austrian owned and growing at an incredibly fast paced, with many exciting opportunities arising in the horizon. **The Role** As a Customer Service Representative, your duties will include...

  • Customer Service Representative

    1 month ago

    Sydney, New South Wales, Australia Rentokil Initial Full time

    We are seeking a skilled Customer Service Representative to provide exceptional support to our national and key clients in Sydney.The ideal candidate will have previous experience in a similar role and possess excellent customer service skills, high attention to detail, and intermediate computer skills.The core responsibilities of this role include:Providing...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Telstra Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Inbound Emergency Services Answer Point Contact Centre in Sydney. As a key member of our team, you will play a crucial role in providing efficient and accurate connection of calls to emergency services.As a Customer Service Representative, you will be responsible...

  • Customer Service Representative

    4 weeks ago

    Sydney, New South Wales, Australia Veolia Full time

    Role OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Veolia's Queanbeyan office.

  • Customer Service Representative

    1 month ago

    Sydney, New South Wales, Australia FourQuarters Recruitment Full time

    FourQuarters Recruitment is seeking a Customer Service Representative to join their team in West Gosford. This role is an excellent opportunity for those looking to grow with a national, market-leading services business.About the RoleThis 6-month contract has the potential to extend or become permanent, making it a great stepping stone for your career. As a...

  • Customer Service Representative

    6 months ago

    Sydney, Australia NSW Government -TAFE NSW Full time

    **A career of life-changing impact** **Customer Service Representative** **TAFE Kingswood Campus** **Temporary Full-time 12-month position available** **Salary package: $71,616 which includes salary $63,665 - $70,274 and **employer's contribution to superannuation and annual leave loading** At TAFE NSW, we are dedicated to life-changing...