Senior Operations Manager for Field Service

7 days ago


Melbourne, Victoria, Australia Stryker Australia Pty Ltd Full time
About the Role

We are seeking a highly experienced Senior Operations Manager to lead our field service team in Australia. As a key member of our leadership team, you will be responsible for driving the success of our frontline employees and ensuring seamless operations across multiple states.

Your primary focus will be on mentoring, coaching, and developing high-performing teams, with a strong emphasis on talent development, goal-oriented management, and performance-driven culture.

Key Responsibilities
  • Directly supervise frontline field service employees, providing support and training to deliver long-term strategy
  • Engage, coach, and develop the team to ensure high technical competency and exceptional customer experience
  • Support and hold the team accountable, driving development and culture
  • Set performance targets, monitor progress, and provide feedback to technicians
  • Manage resources for adequate coverage and customer needs
  • Maintain quality standards and documentation of service activities for internal and external reference
Requirements
  • Proven people leadership experience managing remote field-based teams to success
  • Excellent communication skills, with strong facilitation and conflict resolution skills
  • Ability to handle tight deadlines and competing priorities
  • Ability to build strong trusted relationships with stakeholders
  • Accountability for business results
  • Ability to effectively drive business objectives through leadership and management of people
  • Ability to achieve efficiencies and drive systematic improvement processes
About Us

Stryker Australia Pty Ltd is a leading global medical device company that offers countless development opportunities. We value our employees and strive to create an attractive package including a broad range of discounts and benefits from reputable partners.

This role offers an estimated salary of AU$120,000 - AU$150,000 per annum, depending on experience, plus excellent benefits, ongoing training, and opportunities for career progression. Travel percentage: 50%.



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