Lead Field Service Manager
3 days ago
Stryker Australia Pty Ltd is a leading global medical device company seeking an ambitious and customer-focused Lead Field Service Manager. This role offers a genuine opportunity for career growth and development with a renowned organization.
We are looking for a passionate people leader with proven experience in coaching and developing high-performance teams. The successful candidate will be at the forefront of leading a team of dedicated field service engineers across multiple states in Australia.
This is a key leadership position that requires:
- Talent development: recruiting and hiring top-performing talent and prioritizing their growth.
- Goal-oriented orchestration: effectively coordinating and focusing the work of skilled employees toward important goals.
- Performance management: implementing process improvements and leveraging team talent to increase performance and productivity.
- Network building: establishing connections with other teams and divisions, facilitating cross-functional collaboration.
In this role, you will:
- Directly supervise frontline field service employees, providing mentoring, support, and training to deliver long-term strategy.
- Engage, coach, and develop the team to ensure high technical competency and excellent customer experience.
- Support and hold the team accountable, driving development and culture.
- Set performance targets, monitor progress, and provide feedback to technicians.
- Manage resources for adequate coverage and customer needs.
- Maintain quality standards and documentation of service activities for internal and external reference.
This is a dynamic role requiring:
- People leadership experience managing remote field-based teams.
- Excellent communication skills, strong facilitation, and conflict resolution abilities.
- Ability to handle tight deadlines and competing priorities.
- Strong relationships with stakeholders.
- Accountability for business results.
The ideal candidate will have:
- Proven track record of success in leadership roles.
- Strong understanding of industry trends and best practices.
- Ability to drive business objectives through effective leadership and management.
We offer:
- A competitive estimated salary range of AU$120,000 - AU$180,000 per annum, based on location and experience.
- A comprehensive benefits package, including health care, financial wellbeing, insurance benefits, paid parental leave schemes, volunteer days, and more.
- Ongoing training and opportunities for career progression.
This role requires 50% travel within Australia.
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