Lead Field Service Manager

3 days ago


Melbourne, Victoria, Australia Stryker Australia Pty Ltd Full time

Stryker Australia Pty Ltd is a leading global medical device company seeking an ambitious and customer-focused Lead Field Service Manager. This role offers a genuine opportunity for career growth and development with a renowned organization.

We are looking for a passionate people leader with proven experience in coaching and developing high-performance teams. The successful candidate will be at the forefront of leading a team of dedicated field service engineers across multiple states in Australia.

This is a key leadership position that requires:

  • Talent development: recruiting and hiring top-performing talent and prioritizing their growth.
  • Goal-oriented orchestration: effectively coordinating and focusing the work of skilled employees toward important goals.
  • Performance management: implementing process improvements and leveraging team talent to increase performance and productivity.
  • Network building: establishing connections with other teams and divisions, facilitating cross-functional collaboration.

In this role, you will:

  • Directly supervise frontline field service employees, providing mentoring, support, and training to deliver long-term strategy.
  • Engage, coach, and develop the team to ensure high technical competency and excellent customer experience.
  • Support and hold the team accountable, driving development and culture.
  • Set performance targets, monitor progress, and provide feedback to technicians.
  • Manage resources for adequate coverage and customer needs.
  • Maintain quality standards and documentation of service activities for internal and external reference.

This is a dynamic role requiring:

  • People leadership experience managing remote field-based teams.
  • Excellent communication skills, strong facilitation, and conflict resolution abilities.
  • Ability to handle tight deadlines and competing priorities.
  • Strong relationships with stakeholders.
  • Accountability for business results.

The ideal candidate will have:

  • Proven track record of success in leadership roles.
  • Strong understanding of industry trends and best practices.
  • Ability to drive business objectives through effective leadership and management.

We offer:

  • A competitive estimated salary range of AU$120,000 - AU$180,000 per annum, based on location and experience.
  • A comprehensive benefits package, including health care, financial wellbeing, insurance benefits, paid parental leave schemes, volunteer days, and more.
  • Ongoing training and opportunities for career progression.

This role requires 50% travel within Australia.



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