Regional Field Service Operations Manager

2 days ago


Melbourne, Victoria, Australia Stryker Australia Pty Ltd Full time
Job Title: Regional Field Service Operations Manager

As a Regional Field Service Operations Manager at Stryker Australia Pty Ltd, you will be responsible for leading a team of dedicated field service engineers across multiple states in Australia. Your leadership will be crucial in driving their success, ensuring efficient operations, and fostering a culture of excellence.

Key Responsibilities:

  • Directly supervise frontline field service employees, providing mentoring, support and training to deliver the long term strategy
  • Engaging, coaching and developing the group to ensure a high level of technical competency and ability to create a great customer experience
  • Supporting and holding the team accountable, driving development and culture
  • Set performance targets, monitor progress, and provide feedback to technicians
  • Manage resources for adequate coverage and customer needs
  • Maintain quality standards and documentation of service activities for internal and external reference

Requirements:

  • People leadership experience managing remote field based teams to success
  • Excellent communicator, with strong facilitation and conflict resolution skills
  • Ability to handle tight deadlines and competing priorities
  • Ability to build strong trusted relationships with stakeholders
  • Accountability for business results
  • Ability to effectively drive business objectives through leadership and management of people
  • Ability to achieve efficiencies and drive systematic improvement processes


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