IT Service Management Administrator

2 months ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL

Work with a team of highly experienced IT professionals to support IT Service Management processes and process improvement activities. Hybrid working arrangement.
- From $76,908 to $87,443 (HEW Level 5), plus 17% employer's superannuation and annual leave loading
- Full-time, fixed-term role for 2 years. Based at Wallumattagal campus, North Ryde.
- High performing team of IT specialists. Hybrid working arrangement.

THE ROLE

We are seeking an enthusiastic individual with a passion for process excellence and improvement. This is a rare opportunity to make an impact as a key member of a newly formed team that has been charged with uplifting our IT Service Management (ITSM) capabilities in line with the Information Technology Infrastructure Library (ITIL) framework and leading best practice.

This role will be responsible for:

- Providing support and information to internal stakeholders in relation to IT Service Management (ITSM) processes and process improvement activities;
- Assisting with the implementation of relevant process changes and improvement plans;
- Coordinating and administering the IT Change Control process, including facilitating the weekly Change Advisor Board (CAB) meetings and related IT change control processes.

You will have the opportunity to work with highly experienced colleagues and be involved in the defining, planning, and implementing improvements across a range of ITSM processes, including but not limited to incident management and problem management.

About You

You will be an enthusiastic and energetic individual with a focus on process excellence and improvement, and keen interest in extending your knowledge and experience of ITIL and ITSM best practice in order to make a real difference in helping improve how we deliver IT services.

You will have strong written and verbal communications skills and experience facilitating forums with many participants. You will have a track record showcasing a high level of organisation and coordination skills, and ability to complete actions and tasks to a high level of detail, and in a time critical environment.

Whilst an understanding of technology and technology management practices is beneficial, the role could be an opportunity for an existing IT professional to take the next step in their career or a highly experienced administrator looking to start a career in IT. It is more critical that you have the right aptitude as a self-starter, be willing to learn, and enjoy working in a dynamic environment as a team player.

Ideally you will have some experience of working in a large, complex environment such as Macquarie University.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today


We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the

staff benefits

on offer.

To Apply
- Tertiary qualifications in a related field or equivalent knowledge, skills and experience.
- Experience in receiving and handling requests for information and providing advice and guidance on processes and procedures, ideally within an IT environment.
- Maintaining operational support documentation, user guides and recording and tracking of activity progress.
- Contribute to process review, development, implementation and evaluation, with the ability to identify risks and issues.
- This position requires a criminal record check.

Role-specific Enquiries: Mark Yates, Manager, IT Service Management and Disaster Recovery via

General Enquiries: Rainki Kan, HR Administrator via

Applications Close: Wednesday, 3 May 2023 at 11:59pm (AEST)

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Applications Close:
03/05/2023 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in- Equity, Diversity and Inclusion
- in Higher Education.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in- flexible work
- to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our- .

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