Patient Experience Manager

7 days ago

Box Hill, Australia Eastern Health Full time

Permanent Full Time

Box Hill location

Leadership opportunity

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

Are you passionate about improving patient, family and carer experience? An opportunity exists to join the Consumer Partnerships and Experience team as the Manager Patient Experience. This role leads the development, implementation and ongoing review of best-practice and evidence-based patient experience strategies across Eastern Health, and provides leadership to ensure Eastern Health meets standard 2 (Partnering with Consumers) of the National Safety and Quality Health Standards.

About you

**To be successful in this role you will possess**:
A formal tertiary qualification in a health-related field, community development or social sciences

Experience and demonstrable achievements in developing organisational capacity to improve the patient experience of care, preferably in a health care setting

Demonstrated effective leadership skills

Demonstrated ability to understand change and the dynamics of a large, complex health care organisation

Demonstrated ability to influence key stakeholders across a range of levels within a large and complex organisation

Evidence of ability to manage competing priorities and deliver required output on time

Excellent communication and interpersonal skills with proven ability to develop and maintain working relationships with a range of stakeholders, work cooperatively in a team environment, together with demonstrated capacity to successfully manage/facilitate change

Self-motivated and able to work under pressure both independently and within a team

Demonstrated capacity to 'live' the Eastern Health Values

Current knowledge of National Quality and Safety in Health Care Standards

Sensitivity to the needs of culturally, linguistically and economically diverse communities, people with special needs and people and communities with differing points of view

A Victorian Drivers Licence

Please refer to the attached position description for further details of the role.

Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

Diverse and engaging career opportunities

Friendly & supportive team

Flexible working hours

Salary packaging options

Career progression in our teaching hospitals

Next Steps

**Please note**:
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

**Values in Action**: Respect for all | Safe always | Partnering in care | Learning and improving every day

Contact Person
Verity Speed

Contact Number
(04) 1309 5323

Closing Date
18/02/2024

  • Patient Experience Manager

    2 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    Permanent Full TimeBox Hill locationLeadership opportunityEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist...

  • Patient Services Assistant

    4 weeks ago

    Box Hill, Australia Eastern Health Full time

    Multiple casual positions available Box Hill and Blackburn hospital Location Flexible Working Hours Base of $28.44 per hour + casual loading + other possible penalties! Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including...

  • Patient Billing Officer

    2 months ago

    Box Hill North, Australia Newlife IVF Full time

    **Patient Billing Officer** **Part-time position available (3-4 days per week)** - **Located across three purpose-built clinics in Melbourne, Newlife IVF offers personalised fertility treatment and an outstanding level of care and support for individuals and couples needing help to conceive.**_ **About Us** Newlife IVF is committed to continually...

  • Patient Billing Officer

    2 weeks ago

    Box Hill North, Victoria, Australia Newlife IVF Full time

    Patient Billing OfficerPart-time position available (3-4 days per week)- Located across three purpose-built clinics in Melbourne, Newlife IVF offers personalised fertility treatment and an outstanding level of care and support for individuals and couples needing help to conceive._About UsNewlife IVF is committed to continually delivering exceptional...

  • Patient Care Assistant

    3 weeks ago

    Box Hill, Australia Eastern Health Full time

    Patient Care Assistant Your entry to a career in public health Lots of variety - work across various wards and Eastern Health sites Part-time and Full-time - flexibility and work-life balance Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare...

  • Patient Revenue Services Officer

    1 week ago

    Box Hill, Australia Eastern Health Full time

    Billing Officer - Patient Revenue Services Permanent Full-time Box Hill hospital location Flexible working hours Salary package with 1 rostered day off per month Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity,...

  • Patient Care Assistant

    4 weeks ago

    Box Hill, Australia Eastern Health Full time

    Patient Care Assistant Your entry to a career in public health Lots of variety - work across various wards and Eastern Health sites Part-time, Full-time and casual - flexibility and work-life balance Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general...

  • Patient Services Assistant

    2 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    Patient Services AssistantPermanent Part Time hours availableAbility to flex up hoursBox Hill Hospital LocationEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential...

  • Patient Services Assistant

    2 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    Multiple casual positions availableBox Hill and Blackburn hospital LocationFlexible Working HoursBase of $28.44 per hour + casual loading + other possible penaltiesEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity,...

  • Billing Officer

    4 weeks ago

    Box Hill, Australia Eastern Health Full time

    Multiple casual positions available Box Hill hospital location $29.58 base rate + casual loading + other possible penalties! Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and...

  • Patient Services Assistant

    2 weeks ago

    Box Hill, Australia Eastern Health Full time

    Casual | Multiple opportunities available Box Hill Hospital | Close to public transport Generous salary packaging + super Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and...

  • Revenue Optimisation Officer, Patient Revenue

    2 weeks ago

    Box Hill, Australia Eastern Health Full time

    REVENUE OPTIMISATION OFFICER Permanent Full Time | Monthly day off Working across all sites of Eastern Health Friendly & supportive team Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental...

  • Patient Care Assistant

    2 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    Patient Care AssistantYour entry to a career in public healthLots of variety - work across various wards and Eastern Health sitesPart-time, Full-time and casual 12 month fixed term positions available - flexibility and work-life balanceEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency,...

  • Patient Care Assistant

    2 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    Patient Care AssistantYour entry to a career in public healthLots of variety - work across various wards and Eastern Health sitesPart-time, Full-time and casual - flexibility and work-life balanceEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare...

  • Patient Revenue Services Officer

    2 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    Permanent, Part Time (20 hours per week)Peter James Centre locationFlexible working hours availableEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care,...

  • Revenue Optimisation Officer, Patient Revenue Services

    1 month ago

    Box Hill, Australia Eastern Health Full time

    REVENUE OPTIMISATION OFFICER Permanent Full Time | Monthly day off Working across all sites of Eastern Health Friendly & supportive team  Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental...

  • Patient Revenue Services Officer

    2 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    Billing Officer - Patient Revenue ServicesPermanent Full-timeBox Hill hospital locationFlexible working hoursSalary package with 1 rostered day off per monthEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative...

  • Patient Co-ordinator

    3 weeks ago

    Clifton Hill, Australia Doctors Secretarial Agency Full time

    **JOB ID: 1486**: - **PERMANENT FULL-TIME SURGICAL PATIENT CO-ORDINATOR**: - **ASSISTING SPECIALIST PLASTIC AND RECONSTRUCTIVE SURGEON**: - **INNER NORTH / ON-SITE PARKING**: - **EXCELLENT REMUNERATION** One of Melbourne’s highly renowned and respected Plastic and Reconstructive Surgery practices, located in the inner north, has an outstanding...

  • Patient Services Coordinator

    2 weeks ago

    Dulwich Hill, New South Wales, Australia Monash IVF Full time

    Permanent, Full Time City fringe location Friendly & Supportive TeamRepromed, part of the Monash IVF Group, are leading the future of reproductive care:Repromed is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference. You'll...

  • Revenue Optimisation Officer, Patient Revenue

    2 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    REVENUE OPTIMISATION OFFICERPermanent Full Time | Monthly day offWorking across all sites of Eastern HealthFriendly & supportive teamEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug...