Patient Services Coordinator

2 weeks ago

Dulwich Hill, New South Wales, Australia Monash IVF Full time
Permanent, Full Time

  • City fringe location
  • Friendly & Supportive Team

Repromed, part of the Monash IVF Group, are leading the future of reproductive care:
Repromed is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference.

You'll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.


Repromed values each and every one of our employees:
***Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued.

Being part of Repromed gives you access to many benefits, including the following:

  • A Learning & Development Framework that supports your professional development
  • Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
  • Discounts on Repromed fertility and ultrasound services
  • Paid IVF Leave
  • Paid Parental Leave 10 weeks plus superannuation

A role with unique responsibilities:

Our Patient Services team have a very important role at Repromed. In this role, you will be the first-person patients meet when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience.

Under guidance from your Team Leader, your responsibilities may include:

  • Concierge duties including greeting and directing patients and visitors
  • Providing medical administrative support to the team
  • Delivering exceptional caring service to all patients
  • Medical billing and receipting
  • Managing patient bookings and monitoring clinic appointments
  • Accurate data entry into the patient management system
  • Providing practice management support to our Doctors as required
  • This role will include some Saturday, evening and public holiday work on a rotating roster
  • Knowledge of medical terminology
  • Previous experience with Medicare, medical billing and receipting
  • Excellent telephone manner
  • Exceptional computer and IT skills, Microsoft Office Suite essential
  • Strong attention to detail
  • Ability to work cohesively within a multidisciplinary team
  • Superior time management skills with proven ability to multitask
  • Experience working within a Specialist environment will be highly regarded
  • A willingness to embrace the Monash IVF Group principles
  • Care, Collaborate, Communicate, Commitment, Create.
Rachel Lewan

available Monday - Thursday)

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