Ecommerce Lead, Marketplaces

3 months ago

Noble Park, Australia The Salvation Army Full time

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
About Us

Working for Salvos Stores is a rewarding experience, which goes beyond a normal job. We operate as a professional, commercially focused retail business, recycling pre-loved goods generously donated by the public. We have a national retail network of over 350 stores focused on delivering social, environmental and business outcomes. Our surplus is directed into programs run by The Salvation Army, a Christian movement and one of Australia’s largest and most-loved charities that helps thousands of Australians every year find hope in the midst of all kinds of personal hardship.

About The Role

Salvos Stores are seeking a full-time permanent eCommerce Lead, Marketplaces based in Melbourne (remote) to drive the growth of Salvos Stores Online Hub network nationally and optimise performance across existing and emerging digital sales channels.

Reporting to the eCommerce Manger, you will lead key activities such as overseeing and implementing improvements to our current online operations, growing sales and profitability.

The Role You Will Play:

- Oversee the day-to-day operations of Online Hub teams
- Establish and maintain a high performing and engaged workforce
- Lead recruitment of Online Hub staff and develop volunteer engagement strategy
- Analyse and communicate key eCommerce metrics and reporting
- Support training and professional development of Online Hub staff and volunteers
- Support Online Hub team to manage complex customer enquiries
- Review, implement and maintain H&S standards and practices to provide a safe workplace for Online Hub teams
- Manage Salvos Stores’ high standard of presence on digital marketplaces
- Drive Salvos Stores’ sales performance across relevant online sales channels
- Devise and implement strategies across digital marketplaces
- Respond to emerging digital sales channels opportunities

About You

You will have the ability to manage and oversee all aspects of the user experience including product, channel merchandising improvements, order fulfilment and customer service. You also have:
- Bachelor’s degree in commerce or a related filed- Minimum 2 years' experience in a similar role with a proven track record of success.- Experience with online marketplaces highly desirable.- Excellent people management and written/verbal communication skills- Highly analytical and able to interpret and develop insights and recommendations.

Why work for us:
- Eligible employees can access NFP salary packaging- Flexible working arrangements- Opportunity for career development- Paid parental leave- Employee Assistance Program- Internationally renowned not-for-profit organisation- An inclusive culture of dedicated, passionate and professional team members- Rare opportunity to work with passionate, like-minded people who enjoy being a part of an organization that makes a difference within the Australian community

How to Apply
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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