Service Manager

4 weeks ago


Gold Coast, Australia Align Recruiting Solutions Full time

**Opportunity to lead and develop a dedicated team**:

- **Work for a growing Home Care Organisation serving the Gold Coast and Brisbane Community**:

- **$70K to $90k plus super**

**Looking to work within a growing organisation that puts their clients & their people first? Are you an outcome focused individual with a passion for delivering a high level of service? If you answered YES, then this role could be the role for you.**

**Welcome to your NEW role**:
This registered NDIS In-Home Care Provider strives to provide quality, innovative and flexible supports to individuals with disabilities. Passionate about helping people achieve a quality of life that meets their unique needs and preferences. They believe in collaboration and empowerment, tailoring their services to meet client’s individual needs, and deliver services reflected in a Client Centred plan.

They are now looking for a talented **NDIS Service Manager **to join their team based in Gold Coast. If you're passionate about making a positive impact on people's lives, driving team excellence, and ensuring the highest quality of service delivery, we invite you to apply.

**Job Role and Summary**:
As the NDIS Service Manager, you'll play a vital role in leading and managing teams of support workers to provide exceptional care and support to individuals with disabilities and mental health needs. Leading by example and fostering a culture of collaboration, learning, and continuous improvement, you will oversee operational, financial, and people-related functions to ensure the successful delivery of participants' planned supports and desired outcomes.

**Responsibilities**:
In this role, your key responsibilities will include:

- Leading, training, mentoring, and supervising a team of support workers
- Implementing NDIS Practice Standards and Quality Indicators to ensure high-quality supports
- Managing the Participant intake process and probationary periods
- Developing inclusive team practices through regular meetings and mentoring support
- Coaching team members to align their practice with participant outcomes
- Providing regular performance supervision and reflection
- Rostering support workers based on participant needs and preferences
- Ensuring compliance with positive behaviour support strategies and NDIS reporting
- Managing financial aspects, including funding tracking and service agreements
- Building local community connections and alliances
- Participating in recruitment planning and team development

**Required Skills & Experience**:

- Certificate III in Disability, Aged Care, or higher qualification
- Minimum 3 to 4 years' experience in leadership or people management roles
- A sound understanding of service delivery in the disability sector, legislative requirements, and the key issues involved in operating as an NDIS service provider
- Strong critical thinking and adaptive mindset
- Experience leading change and improvement initiatives
- Ability to foster an inclusive, high-functioning team culture
- Exceptional written and verbal communication skills
- Strong Attention to detail
- Excellent interpersonal, communication and leadership skills
- Blue Card and NDIS Worker Clearance
- Queensland Driver License and own vehicle
- Current First Aid Certificate and CPR Certificate
- Rights to work in Australia

**What’s on Offer**:

- A competitive remuneration package of $70k to $90k plus Super to reward your expertise
- Supportive leadership team
- A friendly, fun, supportive culture who strive to create an inviting environment for all
- On-going support and opportunity for professional growth and development
- Exciting plans for expansion & growth to take your career to the next level

**How to Apply**:
If you're ready to make a difference as an NDIS Service Manager and be part of a team dedicated to enhancing the lives of individuals with disabilities and mental health needs, then this role is for you.

**Salary**: $70,000.00 - $90,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- NDIS: 2 years (preferred)
- Business development: 1 year (preferred)
- People Management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person



  • Gold Coast, Queensland, Australia The Onsite Manager Full time

    Contractor Management employment, Coolangatta QLDOn- Site Management Couple.The Position -This is an onsite live-in role, full time, contract position preferrably for a couple.The complex is short term holiday complex, requiring an experienced management team.The main functions of this role requires a hands on managing couple, managing staffing requirements,...


  • Gold Coast, Queensland, Australia The Onsite Manager Full time

    Contractor Management employment,Coolangatta QLD On- Site Management Couple.The Position -This is an onsite live-in role, full time, contract position preferrably for a couple. The complex is short term holiday complex, requiring an experienced management team.The main functions of this role requires a hands on managing couple, managing staffing...

  • Manager Workforce

    3 weeks ago


    Gold Coast, Australia Queensland Ambulance Service Full time

    **Key Responsibilities**: - Lead the strategic planning and management of HR and health and safety services to support regional management and staff. - Provide specialist advice on a range of issues such as performance and leadership development, establishment management, employee relations, training and development, policy, equity and diversity, employee...

  • Manager Workforce

    4 weeks ago


    Gold Coast, Australia Queensland Ambulance Service Full time

    We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: - Well-developed leadership skills and demonstrated capabilities and experience in managing, coordinating and delivering contemporary, best practice HR and workplace health and safety services in an environment of competing priorities and...


  • Gold Coast, Queensland, Australia Queensland Ambulance Service Full time

    Liaise with relevant operational managers and internal and external stakeholders to ensure adequate service delivery, with respect to finance, procurement, governance, planning and reporting. Maintain the integrity of all financial processes by ensuring that financial transactions comply with relevant legislative and policy requirements, including the QAS...

  • Manager Workforce

    3 weeks ago


    Gold Coast, Australia Queensland Ambulance Service Full time

    The incumbent may be required to travel on official business and the possession of a C class driver's licence may be required. - Whilst not mandatory, possession of tertiary or postgraduate qualification/s in HR or another relevant discipline will be highly regarded. We are seeking applicants who, within the context of the role responsibilities, possess the...

  • Manager Workforce

    2 weeks ago


    Gold Coast, Queensland, Australia Queensland Ambulance Service Full time

    We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:Well-developed leadership skills and demonstrated capabilities and experience in managing, coordinating and delivering contemporary, best practice HR and workplace health and safety services in an environment of competing priorities and needs...

  • Service Manager

    2 weeks ago


    Gold Coast, Queensland, Australia Momentum Collective Full time

    Posted: 20/03/2023Closing Date: 19/04/2023Job Type: Permanent - Full TimeLocation: Gold CoastJob Category: Community Services and DevelopmentABOUT USMomentum Collective is a registered charity and not-for-profit community services organisation creating real social change and inclusive opportunities. We have a proud 40 year track record operating in a suite...

  • Electorate Officer

    3 weeks ago


    Gold Coast, Australia Parliamentary Service Full time

    We are seeking an Electorate Officer to join our team in the electorate of Currumbin. As an Electorate Officer, you will provide direct support to State Member Mrs Laura Gerber MP. This will include office administration, advising the Member on local and state-wide issues, and assisting in parliamentary procedures. You will also be responsible for supporting...


  • Gold Coast, Australia Con Group Pty Ltd TA GC Kitchentech Full time

    Full-Time Salary Position - $80,000 + Superannuation An exciting and challenging opportunity is now available for a Business Services Manager to join our team. Reporting to the Managing Director, this position is responsible for ensuring the smooth running of the business operations, providing customer service, scheduling and management of staff, and...


  • Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Services Manager** **Full Time Salary** **Sea World Resort, Main Beach, Gold Coast** Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic...


  • Gold Coast, Australia Assetlink Full time

    An exciting opportunity has become available for a professional, organised and customer focused** Integrated Services Manager **to be based at the **Pacific Fair **Shopping Centre on the **Gold Coast.** You will oversee and manage the operations of the cleaning, security, maintenance and customer service teams and deliver an exceptionally high level of...


  • Gold Coast, Queensland, Australia TAFE Queensland Full time

    About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named the...


  • Gold Coast, Australia Parliamentary Service Full time

    Do you have excellent communication, writing and organisational skills? Are you passionate about politics and community service? Do you want to work in a fast paced, dynamic environment that offers variety and challenge? As an Assistant Electorate Officer, you will work closely with the Electorate Officer and the MP to support them with their Parliamentary...


  • Gold Coast, Queensland, Australia Assetlink Full time

    Introduction:About ASSETLINKEstablished in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and...


  • Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Services ManagerFull Time SalarySea World Resort, Main Beach, Gold CoastVillage Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet 'n' Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment whilst...


  • Gold Coast, Queensland, Australia Con Group Pty Ltd TA GC Kitchentech Full time

    Full-Time Salary Position- $80,000 + SuperannuationAn exciting and challenging opportunity is now available for a Business Services Manager to join our team.Reporting to the Managing Director, this position is responsible for ensuring the smooth running of the business operations, providing customer service, scheduling and management of staff, and...


  • Gold Coast, Australia Parliamentary Service Full time

    Do you want to help your community and work with Members of Parliament and local people? Do you enjoy working in a diverse and exciting work environment that keeps you on your toes? If this sounds like you, then don't miss this amazing opportunity! We are looking for a casual Assistant Electorate Officer to join the team of the State Member for Surfers...

  • Electorate Officer

    4 weeks ago


    Gold Coast, Australia Parliamentary Service Full time

    **The Electorate Officer role has three primary objectives**: * - Provide direct secretarial, executive and administrative support to the Member of Parliament; - Supporting and engaging with constituents and community groups; and - General administration of the daily operations of the electorate office. Some of the duties and responsibilities of the...

  • Electorate Officer

    4 weeks ago


    Gold Coast, Australia Parliamentary Service Full time

    **The Electorate Officer role has three primary objectives**: * - Provide direct secretarial, executive and administrative support to the Member of Parliament; - Supporting and engaging with constituents and community groups; and - General administration of the daily operations of the electorate office. Some of the duties and responsibilities of the...