Restaurant Service Manager

5 days ago


Gold Coast, Queensland, Australia Accor Full time
Company Overview
Accor is a world-leading hospitality company, present in 110 countries with over 5,000 hotels and 10,000 restaurants and bars. The group operates a diversified hotel ecosystem, featuring luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, entertainment venues, clubs, restaurants, and bars.

About the Role
We are seeking driven and passionate individuals to take on the role of Restaurant Service Manager. This position is based in regional Australian locations outside of Sydney, Melbourne, and Brisbane.

Responsibilities
The successful candidate will be responsible for ensuring smooth and efficient food and beverage service, anticipating guest needs, and maintaining high standards of quality. Key responsibilities include:
  • Providing exceptional customer service at all times.
  • Assigning tasks to team members, rotating job duties, and maximizing productivity.
  • Maintaining par levels, ordering stock as required, and completing operational reports.
  • Ensuring the department is consistently ready for service at scheduled operating times.
  • Performing daily takings reconciliation.
  • Developing and maintaining strong product knowledge among team members.

Requirements
The ideal candidate should possess a current RSA (Responsible Service of Alcohol) certificate, have a strong understanding of restaurant operations, and demonstrate excellent leadership skills. A passion for delivering an exceptional guest experience is essential.

Benefits
This role offers a competitive base hourly rate of $27.83, equivalent to $54,992.08 - $65,000 per year, depending on working days and penalties applicable under the Hospitality Industry General Award.

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