Customer Service Officer

3 weeks ago

Eight Mile Plains, Australia Body and Mind Online Full time

**About Us**:
Since 2019, our mental health and wellness programs have changed the lives of more than 9,000 Australians otherwise struggling with conditions like PTSD, depression, anxiety, sleep, anger issues, addiction and relationship troubles.

All our programs include either telehealth or onsite access to our experienced and caring registered mental health professionals, as well as daily access to mindfulness practices like yoga, meditation, breathing exercises and more. With more than 100 years of combined experience and a team of more than 50 practitioners, we’re also one of the largest providers in the country.

In 2022, we partnered with the leading mental wellness brand and #1 app for sleep, meditation and relaxation, Calm. Designed to help users manage stress, sleep better and live a happier, healthier life, clients from all our programs, and all our practitioners, now have access to hundreds of hours of original audio content available in seven languages through the premium Calm subscription — an Australian industry first

**About the Role**:
Working with our client management team, based in either Eight Mile Plains (south Brisbane) or Maroochydore (Sunshine Coast), our **Customer Service Officer** provide high standard customer service to our valued clients on a full time basis. You would be providing support to our clients seen by our team of mental health practitioners, reporting directly to the Client Services Manager.

**Your Responsibilities**:

- Provide general admin support to the client management team
- Accurate & prompt client booking management including rescheduling & duty of care calls, invoicing & payment follow up
- Manage time requirements for each appointment through coordination of daily scheduling, ringing patients to confirm attendance, form completion or deposit payment, managing changes and follow up appointments, monitoring patient flow
- Coordinate patient registrations and maintain accurate patient contact details
- Maintain any aspects of Medicare, DVA or NDIS claiming i.e. checking patient eligibility, billing accordingly and checking

**About You**:

- Previous experience in a medical customer service or receptionist role
- Ability to work as part of a multidisciplinary team & actively contribute to the team
- Ability to work autonomously & undertake routine & repetitive tasks with attention to detail
- Excellent verbal and written communication skills
- Experience using systems such as Cliniko or Halaxy highly regarded
- Current C Class Drivers Licence
- Experience working in a psychology practice highly regarded but not required

**What We Offer**:

- Modern & serviced work space located at Eight Mile Plains OR Maroochydore
- Flexible working arrangements with the ability to work from home 1 day per week
- FREE Premium access to the #1 mental wellness App, Calm
- Opportunity for growth & professional development within an organisation that wants to see you thrive
- Working for a company & team that prioritises mental health
- Employee referral bonuses

**How to Apply**:
Body and Mind is an equal opportunity employer, and we welcome applicants from all backgrounds. We believe that diversity and inclusivity are key to our success, and we are committed to creating a workplace that values and respects all individuals.

**Salary**: $55,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program
- Work from home

Schedule:

- Day shift

**Experience**:

- Medical receptionist: 1 year (preferred)
- Customer service: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 14/04/2024

  • Customer Service Officer

    2 months ago

    Eight Mile Plains, Australia Perigon Group Full time

    Initial temporary contract with potential for a permanent position - Rewarding work for a great healthcare organisation - Multiple positions available **Make a Difference in Healthcare: Customer Service Officer** Do you thrive on building positive relationships and providing exceptional service? Are you passionate about healthcare and want to make a real...

  • Customer Service Officer

    2 weeks ago

    Eight Mile Plains, Australia Symbio Laboratories Full time

    **THE ROLE** Symbio Laboratories is searching for **fresh university graduates **with a passion for science and problem solving to provide quality technical assistance. You will join our Brisbane Head Office as part of the front-line operations team as a **Customer Service Officer**. You will be assisting clients whilst liaising with laboratory staff to...

  • Customer Service Collection Agent

    2 weeks ago

    Eight Mile Plains, Australia Nixil Full time

    **Work options**: **Mon to Fri - Office Hours Our client, a leading player in the Finance industry, is seeking an enthusiastic and proactive Customer Service Collection Agent to join their in-house Collections team located in **Eight Mile Plains, QLD.** As a Collection Agent, you will play a vital role in our accounts receivable team. Your primary...

  • Customer Service Collection Agent

    5 days ago

    Eight Mile Plains, Queensland, Australia Nixil Full time

    Work options:**Mon to Fri - Office HoursOur client, a leading player in the Finance industry, is seeking an enthusiastic and proactive Customer Service Collection Agent to join their in-house Collections team located in Eight Mile Plains, QLD.As a Collection Agent, you will play a vital role in our accounts receivable team. Your primary responsibility will...

  • Customer Solutions Officer

    2 months ago

    Eight Mile Plains, Australia OnTalent Full time

    Customer Service, Call Centre - Manage, prioritise tasks - Customer escalation, problem solving **About the business**: Successful, iconic Australian-owned company is seeking an experienced Customer Solutions Officer for their retail and convenience business. The companies offering transitions across convenience, QSR, and Fuel. **About the role**: ...

  • Ict Customer Support Officer

    1 week ago

    Eight Mile Plains, Australia Bi-Rite Home Appliances Full time

    Do you possess IT support experience? Does problem-solving and landing on solutions make you happy? We're looking to expand our team! Due to continued growth in our business, we are seeking an experienced IT Customer Support Officer to join our team at our brand new support office! This is an important hands on role in our business and offers a great...

  • Customer Relationship Officer

    5 days ago

    Eight Mile Plains, Queensland, Australia Multicap Full time

    Do you have a passion for helping individuals with disabilities find the support they need to lead fulfilling lives? Imagine being the bridge that connects them to versatile, person-centred support services. If this sounds like the role for you, consider joining Multicap as a Customer Relationship Officer. About the Role In this vital role, you will play a...

  • Sales & Customer Service Administrator

    2 weeks ago

    Eight Mile Plains, Australia people2people Full time

    Based in Eight Mile Plains + onsite parking - ASAP start to go through till Feb 2024 - $38.00 to $42.00 / hour + super **The organization** People2people are excited to be partnering with a visionary organization who have developed equipment that focuses on community health and wellbeing. They have built their reputation not just on the quality products...

  • Service Support Officer

    2 weeks ago

    Eight Mile Plains, Australia Tabcorp Full time

    At MAX, we’re heading in a new direction. A direction that’s all about making it simpler to integrate services and delivery for our customers. We enable our customers to operate and achieve success effectively, efficiently, and sustainably by providing end-to-end products and solutions. While you’re making a difference, we’ll help you grow your...

  • Service Support Officer

    5 days ago

    Eight Mile Plains, Queensland, Australia Tabcorp Full time

    At MAX, we're heading in a new direction. A direction that's all about making it simpler to integrate services and delivery for our customers. We enable our customers to operate and achieve success effectively, efficiently, and sustainably by providing end-to-end products and solutions. While you're making a difference, we'll help you grow your career in a...

  • Customer Claims Officer

    1 month ago

    Eight Mile Plains, Australia Charissa Foster Full time

    Applications are now open for a new Customer Claims Officer to join our wonderful team based at Eight Mile Plains. If you’re the sort of person who notices the smallest detail, who likes their desk stationery lined up just right, or who thrives ticking tasks off their ‘to do list’, this is the role for you. This is a permanent full-time role, reporting...

  • Customer Claims Officer

    5 days ago

    Eight Mile Plains, Queensland, Australia Charissa Foster Full time

    Applications are now open for a new Customer Claims Officer to join our wonderful team based at Eight Mile Plains. If you're the sort of person who notices the smallest detail, who likes their desk stationery lined up just right, or who thrives ticking tasks off their 'to do list', this is the role for you. This is a permanent full-time role, reporting to...

  • Sales & Customer Service Administrator

    5 days ago

    Eight Mile Plains, Queensland, Australia people2people Full time

    Based in Eight Mile Plains + onsite parking ASAP start to go through till Feb 2024- $38.00 to $42.00 / hour + superThe organizationPeople2people are excited to be partnering with a visionary organization who have developed equipment that focuses on community health and wellbeing. They have built their reputation not just on the quality products they deliver,...

  • Customer Service Specialist

    2 weeks ago

    Eight Mile Plains, Australia STA Consulting Engineers Full time

    **About STA Consulting Engineers** Established for over thirty years, STA Consulting Engineering have been leaders in the residential building and construction industry. We are looking at continuing this growth and success through a range of new initiatives and are looking for a Customer Service Specialist to join our growing team to help achieve our...

  • Customer Service Technician

    4 weeks ago

    Eight Mile Plains, Australia Toshiba (Australia) Pty Ltd Full time

    Our company Committed to people. Committed to the future. Toshiba is the world's most trusted provider of industry-specific solutions, all of which reflect Toshiba's commitment to the future of the planet. We foster long-term client relationship based on trust, responsiveness and a commitment to proactively deliver the best results. Of course our success...

  • Customer Service Technician

    5 days ago

    Eight Mile Plains, Queensland, Australia Toshiba (Australia) Pty Ltd Full time

    Our companyCommitted to people. Committed to the future.Toshiba is the world's most trusted provider of industry-specific solutions, all of which reflect Toshiba's commitment to the future of the planet. We foster long-term client relationship based on trust, responsiveness and a commitment to proactively deliver the best results.Of course our success...

  • Customer Support

    5 days ago

    Eight Mile Plains, Queensland, Australia Weir Group Full time

    Customer Support Team LeaderWeir MineralsEight Mile PlainsOnsitePurpose of Role: As the Customer Support Team leader for Weir Minerals Aftermarket spares, you will oversee a team of Customer Support officers.You and your team will work together to achieve a high level of customer satisfaction and business growth.Why choose Weir:Be part of a global...

  • Customer Support Representative

    4 weeks ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our...

  • Customer Support Representative

    5 days ago

    Eight Mile Plains, Queensland, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.In this role you will join our solutions-focussed Customer Support Team who provide support for our suite...

  • Customer Support Representative

    4 weeks ago

    Eight Mile Plains, Australia simPRO Software Full time

    Due to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and...