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Customer Relationship Officer
3 months ago
Do you have a passion for helping individuals with disabilities find the support they need to lead fulfilling lives? Imagine being the bridge that connects them to versatile, person-centred support services. If this sounds like the role for you, consider joining Multicap as a Customer Relationship Officer.
About the Role
In this vital role, you will play a key part in improving Multicap's ability to attract and engage new customers by:
- Guiding prospective customers through Multicap's engagement processes, ensuring they have an exceptional experience on their journey to becoming a Multicap customer.
- Increasing awareness and interest in Multicap's extensive range of high-quality services and supports.
- Deepening Multicap's understanding of local community demand to align our services and support offerings.
Role Responsibilities:
This role is primarily based at our Eight Mile Plains office, offering the opportunity to collaborate with a dynamic team and enjoy the flexibility of working from home as per the Multicap agreement.
Your key responsibilities will include:
- Assisting new customers in onboarding to Multicap services, providing support for process navigation, facilitating local introductions, meetings, and follow-up activities with both internal and external stakeholders.
- Building awareness of Multicap services and support options by forging strong functional relationships with local communities and forming partnerships with other organizations serving current or potential customers.
- Collaborating with relevant operational areas to identify growth opportunities and market penetration, as well as developing and leading go-to-market initiatives.
About You:
To excel in this role, you should possess:
- Experience in community, disability, or health services, or a solid understanding of NDIS processes.
- Excellent communication, interpersonal, and written skills, with the ability to adapt and negotiate in a flexible and rapidly changing environment.
- Strong organizational skills, including the ability to manage workloads, meet deadlines, and set priorities effectively.
Join us at Multicap and help make a meaningful impact in the lives of individuals with disabilities. Apply now to be part of our dedicated team and contribute to a brighter future for those we serve.
- Discounts at literally hundreds of everyday retailers
- Free onsite parking
- Access to full salary packaging, which substantially increases your take home pay
- WFH options available
- We offer career progression, and plenty of training but - way more importantly - we offer a clear and genuine reason for coming to work each day
What do you need to apply?
- NDIS Worker Screening Clearance (Yellow Card)– or be willing to obtain.
- Working with Children Check (Blue card) – or be willing to obtain.
- NDIS Worker Orientation certificate completed. If you need to obtain: login to
Why Multicap:
Multicap Group are leaders in disability support and mental health services, providing individualised support, experiences, and opportunities for more than 8000 customers and clients across Queensland, northern New South Wales, and Victoria.
At Multicap Employment we are, what we like to say, "For Purpose" – We always focus on possibilities, not on disabilities, and the possibilities are expanding. We focus on Ability – not disability.
If you're ready to join our team of payroll professionals and make a difference in the world of payroll, hit that "Apply Now" button. We promise, this job is more fun than counting sheep We will be actioning the resumes as they come in, so don't delay, apply today
