Service Support Officer

3 weeks ago

Eight Mile Plains, Australia Tabcorp Full time

At MAX, we’re heading in a new direction. A direction that’s all about making it simpler to integrate services and delivery for our customers. We enable our customers to operate and achieve success effectively, efficiently, and sustainably by providing end-to-end products and solutions.

While you’re making a difference, we’ll help you grow your career in a collaborative environment where you can be yourself. Together, we believe anything is possible. Game to join us?

What you’ll do 

We are looking for a Service Support Officer in a hybrid role at our Eight Mile Plains Office. The purpose of this role is to assist venues with their day-to-day operations in line with our MAX procedures. You will be re-connecting gaming venues and machines to our network, diagnosing and rectifying faults over the phone and coordinating third parties to provide field support. Further, you’ll ensure that every call is handled efficiently, and you’ll provide outstanding customer service.

What you’ll bring

  • Great Customer Service, Communication and Organisation skills
  • Attention to detail
  • Intermediate knowledge of MS Office
  • Experience in the Gaming/Wagering industry, particularly the use of monitoring software (desirable)
  • An understanding of current Gaming legislation, paperwork, and processes (desirable)

What you’ll get

  • The flexibility of our fully enabled hybrid working model with team anchor days.
  • A variety of leave types including bonus leave, cultural leave, volunteer leave, flexi leave and 18 weeks' parental leave for all new parents
  • Social clubs, live sport and racing action everywhere you look, staff competitions, awards, and free tickets to events
  • Organised motivational, educational, and informative speakers and sessions
  • Access to a comprehensive health and wellbeing app and our Employee Assistance Program (EAP)
  • A dedicated learning platform with cutting edge modules designed to help you consistently upskill and perform at your peak
  • Commitment to Inclusion and Diversity with annual Inclusion Month celebrations and our Gender Affirmation Statement of Support

About Us

Tabcorp is Australia’s leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we’re proud to shape our industry for the better. To find out more about us and what we offer, visit our website.

Next Steps

Apply today by clicking the appropriate link.

We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging. We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

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