Business Improvement Specialist

3 weeks ago

Sydney, Australia Standards Australia Full time

**30th March, 2023**:
**Who are we?**

Come join our collaborative, flexible and friendly team at Standards Australia and be a part of Australia’s future We are the peak non-government Standards body in Australia and we facilitate the creation of consensus solutions to address the needs of Australian industry, policy makers and the wider community.
We work closely with government, industry, consumer, and stakeholder groups and are working in exciting areas such as circular economy, artificial intelligence, renewable energy and smart tech.
We are experiencing an exciting period of growth embarking on a number of new projects, which would see our current team of 300+ employees grow substantially throughout 2023.

**About the Role**

The primary objective of the BIS is to evaluate and improve current business practices, looking at ways to improve productivity, deliver customer excellence through business efficiency improvements, reduce costs, and make the best use of company resources.
The BIS acts as a business partner to understand requirements and any technical or policy limitations, taking concepts forward to implement services, processes, policies and procedures in support of becoming a customer centric and performance-focused business. This role requires a passion for identifying opportunities for business improvement, developing targeted solutions
and delivering innovative outcomes for our internal and external customers.

**What you'll do**
- Partner with teams across the business to implement process improvement programme's throughout the organisation
- Seek to clearly understand the needs of the business and service propositions of SA
- Co-create possible solutions or improvements by collaborating with business owners, internal and/or external customers
- Develop and design innovative solutions across experience, service, policies and products to improve and enhance business performance and the perceptions and experiences of internal and external customers
- Plan and implement solutions that guide customer experience satisfaction, and maintain a balance between customers, business and technology
- Design and deliver business improvement projects on time, to budget, which deliver quality results.
- Monitor and report on the progress of projects being able to recognise barriers and risks and find practical solutions
- Document, monitor and report on business processes, business rules, metrics and operating procedures as a result of business improvement initiatives
- Facilitate and provide specialist process improvement advice to business units via targeted workshops and interviews to identify and resolve specific issues that are critically impacting business outcomes
- Liaise professionally with diverse groups including Executive Team, Senior Leadership Team, Senior Management and other internal and external customers
- Champion customer excellence and business improvement by coaching and collaborating across the business to engage, educate and support others
- Act as a thought leader, mentor to drive change in a complex environment
- Any other reasonable and related duties as required to meet the ongoing strategic needs of the organisation

**About you**
- Bachelor's degree in related field or equivalent work experience
- Demonstrated experience in business and process improvement
- Experience infacilitating across multifunctional teams
- Results-oriented with high attention to detail
- Lean Six Sigma (Green Belt) desirable

**Working for us**

Our organisational values - Integrity, Courage, Accountability, Respect, and Excellence form the basis of all we do. Our success is not only measured on outcomes, but also on the path we took to get there.

Standards Australia offers a wide range of exciting benefits for our people, as part of our
_People Perks Program. _These benefits include: professional development and training opportunities, flexible work arrangements, 9-Day fortnight, opportunities for global working, a very generous work anniversary program and a lot more

**What's next?

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