Tenancy Project Officer

3 months ago

Regency Park, Australia AnglicareSA Full time

Fulltime role - Based in Regency Park
- Supportive and Friendly Team environment
- Salary Packaging Benefits

**What we offer**:

- ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
- ** Competitive salary packaging**: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
- ** Paid parental leave**:Get the support you need to start or grow your family, with superannuation contributions included.
- ** Career development**: Grow your skills and progress your career with genuine opportunities across the organisation.
- ** Discounted benefits**:Enjoy savings on motor vehicles, gym memberships, health insurance and more
- ** Employee Assistance Program**: Get confidential support for you and your family

**Who are we looking for?**:
We’re seeking an organised individual who excels at troubleshooting with a solution-focused approach. If you enjoy working with people and driving results, this role is perfect for you. It’s ideal for someone tech-savvy with a background in project coordination or client services, who is confident, collaborative, and comfortable voicing concerns.

**What can you expect to be doing?**:

- Assess property usage to pinpoint underutilisation and income opportunities; create and execute strategies to improve efficiency and effectiveness.
- Manage and optimise solar use on properties, educating tenants on energy benefits to prevent energy poverty.
- Serve as a super user for the Civica Tenancy and Asset Management software, ensuring it meets the tenancy team’s needs and developing staff training options.
- Collaborate with stakeholders to define project goals, create project plans, and manage timelines, resources, and budgets.
- Coordinate with internal departments, external stakeholders, and contractors on tenancy projects, such as renovations, relocations, and expansions. Monitor project progress, budgets, and deliverables.
- Maintain positive relationships with tenants, addressing their needs and keeping them informed about project updates.
- Build strong relationships with stakeholders involved in housing projects across Believe Housing Australia (BHA) properties.
- Ensure projects comply with tenancy laws, regulations, and policies, including tenant rights and health and safety standards.
- Keep accurate project documentation, including contracts and progress reports; provide regular status updates to management and stakeholders.
- Proactively address and resolve project challenges and risks, developing contingency plans as needed.
- Monitor project budgets, identify cost-saving opportunities, and implement strategies to maximise cost-efficiency.
- Collect tenant feedback to improve communication and service delivery.
- Prepare content for social media, newsletters, and other communications as needed.
- Ensure all asset improvements from housing projects are properly documented.
- Maintain a customer-focused approach throughout the business.
- Ensure customer outcomes are central to all decisions and actions.
- Participate actively in training, meetings, and committees.

**What do you need to bring?**:

- Prior experience in project coordination and delivery.
- Prior related experience in Social and Affordable Housing is desirable
- Prior experience in property management is advantageous.
- Experience in providing high-quality and effective tenancy support services.
- Strong negotiation and rapport-building skills are essential.
- Proven project coordination and project management skills.
- Proven report writing skills.
- Proven effective time management skills with strong prioritisation, organisation and multi-talking abilities.
- Proficient in the use of computer software, including databases, MS Office (Word, MS, Excel) internet and outlook.
- Exceptional written and verbal communication skills.

**Who is AnglicareSA?**:
AnglicareSA, South Australia's leading social services provider, empowers over 50,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because** together, we change lives.**

**How to Apply**:
You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.
- We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan._
- AnglicareSA is a Wh

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