Japanese Speaking Customer Support Associate

3 weeks ago


Melbourne, Australia Adecco Full time

Full-time, Permanent Customer Support role
- Native level Japanese skills required
- Flexible work arrangement after training period

The Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment life-cycle. In Australia, Adecco has over 50 years of industry experience making us the most qualified provider and a leading supplier of casual and permanent staff.

**Client Details**

Japanese business writing skills and corporate aptitude are required.

The flexible working option and sufficient initial training are provided.

**Description**

**The key responsibilities and duties of the role**:

- Correspond to inquiries and requests from customers in an appropriate manner
- Navigate and follow up customers and solve their issues
- Record and update customer information in the database
- Learn relevant knowledge through the on-the-job training
- Hybrid working option (work on-site and from home)
- Full-time and Permanent position
- Shift duties including weekends (weekend penalties applied, and work from home)

**Profile**

**In order to be considered for this role you will have the following key attributes, skills and strengths**:

- Native level Japanese used in a business setting and full business proficiency in English
- Japanese business writing skills.
- Previous experience in Customer Support roles or Customer/Client management roles (Sales, Sales Admin, Admin Assistant etc.) are highly regarded.
- Previous experience in communication with customers, clients, or stakeholders.
- Excellent communication and interpersonal skills
- Strong clients focus to understand client's needs
- Full work rights in Australia and able to work full-time.
- Able to work weekends from home on a regular basis.

**Job Offer**

For any inquiries, please call 0460 358 038

0000092684-1_169948080627440



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