Japanese Speaking Technical Support Specialist

1 month ago


Melbourne, Australia HOBAN Recruitment Full time

**Responsibilities**:

- Provide support with installation and configuration.
- Perform support to resolve or escalate to the appropriate department.
- Provide support and assistance to the users and rectify issues.
- Analyse and identify trends of inquiries reporting and devising preventive solutions and report to the manager.
- Log and manage records and requests in ticketing system in English.
- Provide excellent customer service.
- Update and maintain the log in ticketing system.

**Desired Skills & Qualifications**:

- Minimum 1 year and maximum of 10 years in technical support, and/or IT help desk environment either Level 1 or Level 2
- Ability to support and analyse inquiries and issues.
- General understanding of Help Desk Operations; including ticketing system, processes, and customer service.
- Explain technical information to clients, management, and teams.
- Excellent customer service skills and communication skills.
- Knowledge in Windows Server, SQL, Wifi, Android, iOS, etc
- Fluent in Japanese and English (Prefer native level in Japanese)

**Work Conditions**
- Perm full time employee - Monday to Friday
- WHF (Work from HOME arrangement - 3 days a week)
- Citizenship, permanent resident, Partner visa, Graduate visa



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