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Consumer Information Officer

4 weeks ago

Melbourne, Australia Simplot Full time

Simplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand’s major retail and food service customers.

As a leading provider of quality, nourishing and sustainable food, we are focused on creating food Australians and New Zealanders love by maximising value from the best Australian-grown produce and global seafood. Our iconic brands have been an integral part of Australian life for generations, and include the likes of Leggo’s, Birds Eye, Edgell, John West and Chiko.

We have five manufacturing sites in Australia and six sales sites and employ almost 2000 people across these operations. We are an integral part of the global J.R. Simplot Company.

**Culture and Benefits**:
At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values:

- Respect for Resources
- Spirit of Innovation
- Passion for People

We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.

Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.

**The Perks**:

- Flexible working arrangements and a variety of engaging Health and Wellbeing programs
- Diverse Leadership Development Programs and Professional Development Support
- Employee Reward and Recognition Program
- Bonus incentives
- Discounted Health Insurance and Gym Memberships
- Sensory Club Program - Enjoy and taste our new product launches and access to our Culinary cooking sessions
- Novated Car Leasing Agreements
- Income Protection Insurance
- Opportunity to purchase additional annual leave

Simplot Australia values the innovation and relationship building that comes from face to face connection but also recognises the need for flexibility in the lives of our team members. This is why we have a hybrid work environment, with one dedicated day per week where we all come together to maintain our successful culture of innovation, connection and collaboration.

**About our role**:
Simplot Australia currently has an exciting opportunity available for a Consumer Information Officer based at our head office in Mentone. Reporting into the Consumer Information Team Leader, you will work within a supportive and dynamic team providing customers and consumers with expert information and advice to promote our product attributes and minimising product related risk. In this role you will resolve customer and consumer queries and ensure the Simplot Australia brand is maintained. This will be through your effective customer service, efficient information capture, liaison, and feedback to our business via additional reporting and trend analysis.

**What are we looking for**:

- Experience working in an administrative or customer service position,
- Communicate effectively (including written, verbal, and interpersonal skills) and influence outcomes, including conflict resolution
- Demonstrated ability to work effectively in a team, with an ability to work autonomously under mínimal supervision.
- Strong attention to detail including good data entry and typing skills.
- Provide responses for external customers on quality and technical processes, issues, general product information.
- Experience using Salesforce & MS Teams.

**About you**:
You are a self-motivated individual who has proven experience in a similar role, and outstanding customer service focus and who thrives in a busy environment. You are willing to offer advice and support to customers/consumers who are calling our 1800 hotline who may be asking for hints and tips for our products or is calling to offer feedback on a product’s taste or quality. You may be a fabulous home-cook that uses our product - so can comment on various product’s benefits and uses. Your attention to detail will give you an advantage as you juggle the day to day requirements for the Simplot business. You will be empathetic, with strong communication skills and demonstrated PC skills. A passion for food and interest in the FMCG industry would be an added benefit.

**Job Requisition ID**:13862

**Travel Required**: None

**Location(s)**:Chifley Business Park Office - Melbourne

**Country**: Australia

**_

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