Consumer Support Officer

1 week ago


Melbourne, Victoria, Australia Adecco Full time

We are seeking a Consumer Support Officer for a leading global company in the interactive entertainment industry based in Scoresby.

The role requires and immediate start with full time hours.

Client Details


Adecco is a global leader in workforce solutions, providing comprehensive services in the areas of temporary staffing, permanent placement, career transition, and talent development.

Adecco has established a strong presence in more than 60 countries and territories, connecting thousands of talented individuals with rewarding employment opportunities.


Our client is a renowned global leader in the interactive entertainment industry, dedicated to creating innovative gaming experiences that captivate players of all ages.


Description

  • Provide technical assistance, troubleshoot software and hardware issues, and guide customers through the resolution process.
  • Document customer interactions, issues, and resolutions accurately in the customer support database.
  • Collaborate with internal teams to escalate complex technical issues and provide timely feedback to customers.
  • Maintain a strong knowledge base of products, services, and policies to deliver accurate and uptodate information to customers.
  • Identify opportunities for process improvement and contribute to the development of support materials, FAQs, and knowledge articles.

Profile

  • At least 1 year experience in a call centre role / high volume call customer service role
  • Previous trouble shooting experience would be beneficial
  • Attention to detail and accuracy

Job Offer
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