Consumer Relations Representative

4 weeks ago

Melbourne, Australia Treasury Wine Estates Full time

**About the role**

We have an exciting opportunity for a Customer Service Representative to join our team. Reporting to the Consumer Relations Team Leader you will deliver an excellent consumer experience to both internal and external stakeholders. This opportunity will cover 8:30am - 5pm working hours and potentially transition into 1pm - 9pm.
- Correspond with consumers, actioning and resolving all queries and complaints in an efficient, effective timely manner
- Record all consumer contacts in the relevant Consumer Relations systems
- Initiate collection of product/s from consumers and respond as per the documented procedures
- Work on expired and failed credit card campaigns, ensuring all wine subscription information is correct and up to date
- Proactive communication with the business stakeholders regarding the management of product and promotion feedback
- Managing inbound, outbound calls and chat functions

**About you**

We are searching for an individual with excellent time management and communication skills. Ideally, you will have experience in dealing with multiple stakeholders and prioritising workload, while delivering in a dynamic and fast-paced environment.
- Desirable experience in conflict resolution in relation to complaint handling
- Proficient computer skills '“ Microsoft Office
- High level of interpersonal, grammar and communication skills
- Confident working across different systems and platforms and the ability to context switch
- Work effectively under pressure

**What's in it for you**
- AFR Boss Best Places to Work Top 10 Manufacturing and Consumer 2023
- Access to the world's most admired wines through our employee product allowance
- Flexible/hybrid environment to empower you to be your best
- Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe
- Opportunity to build a career across multiple functions (we're really good at doing this)
- Structured development programs to support your health, wellbeing and career
- 'œTWEforME Day'
- '“ an additional day of leave each year, for you to do you
- Meeting-free Monday mornings (we all love this)

**What's it like to work here?**

We bring our whole selves, we're courageous and we deliver together '“ that's our DNA. We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely 'œglass half full'
- people and see challenges as opportunities and move with pace to achieve our goals.

**It takes all varietals**

**How to apply

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