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Consumer Support Officer
1 week ago
We are seeking a Consumer Support Officer for a leading global company in the interactive entertainment industry based in Scoresby. The role requires and immediate start with full time hours.
**Client Details**
Adecco is a global leader in workforce solutions, providing comprehensive services in the areas of temporary staffing, permanent placement, career transition, and talent development. Adecco has established a strong presence in more than 60 countries and territories, connecting thousands of talented individuals with rewarding employment opportunities.
Our client is a renowned global leader in the interactive entertainment industry, dedicated to creating innovative gaming experiences that captivate players of all ages.
**Description**
- Provide technical assistance, troubleshoot software and hardware issues, and guide customers through the resolution process.
- Document customer interactions, issues, and resolutions accurately in the customer support database.
- Collaborate with internal teams to escalate complex technical issues and provide timely feedback to customers.
- Maintain a strong knowledge base of products, services, and policies to deliver accurate and up-to-date information to customers.
- Identify opportunities for process improvement and contribute to the development of support materials, FAQs, and knowledge articles.
**Profile**
- At least 1 year experience in a call centre role / high volume call customer service role
- Previous trouble shooting experience would be beneficial
- Attention to detail and accuracy
**Job Offer**
0000092800-1_168980697637765
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