Customer Support Program Administrator

6 months ago

Melbourne, Australia Percepta International Full time

Customer Support Program Administrator
AU-VIC-Melbourne

**Description**:** Position Summary**

The role of the Customer Support Program (CSP) Administrator is to assess requests for financial assistance once a customer’s vehicle is no longer covered under the Automotive Express New Vehicle warranty both in Australia and New Zealand. The CSP Administrator reviews claims to ensure they are being claimed against the correct category, using the correct repair method and that the Dealership is claiming the correct standard repair times in line with Automotive Workshop and Warranty Policy Manuals. The CSP Administrator reviews all pertinent information relating to the customers experience and adjudicates on the percentage of assistance provided by Automotive Australia towards the cost of repairs required for the vehicle. The CSP Administrator liaises with the Automotive Australia Service Engineering department & Automotive Dealerships to resolve Customer Support Program requests.

**Duties and Responsibilities**
- Maintain strong relationships with our Automotive Dealership partners as well as our Automotive partners.
- Respond to CSP Prior Approval contacts within 24 hours, courteously, with the goal to minimize the number of contacts required to complete a review for financial assistance.
- Review Professional Technical System (PTS) and Technical Assistance Center (TAC) responses whilst staying abreast of Technical Service Bulletins to ensure the correct repair methods are being applied by the Dealer network to effectively repair vehicles.
- Use Servis2 Prior approval system to communicate with and adjudicate on requests for financial repair assistance.
- Supports the region and Automotive Customer Service Departments by providing insights around emerging mechanical trends and helping Automotive Service Engineers (FSE) understand where Dealerships may need diagnostic assistance.
- Provide ad-hoc technical support for the CRC in lieu of the technical coordinator where required.
- Provide CSP guidance, training and feedback to the CRC to ensure best practice.
- Reporting and project support as needed.

**Education**
- Certificate 3 in automotive mechanics (Light Vehicle/ Heavy Vehicle)

**Experience**
- 5+ years of mechanical experience (including apprenticeship) required.
- 12 months Dealership experience (preferred).
- Exposure to warranty administration & service advising is an advantage.

**Skills**
- Strong communication and interpersonal skills including the ability to negotiate and empathise.
- Process driven with strong attention to detail.
- Excels at prioritizing, multi-tasking and meeting deadlines in a fast-paced environment.
- Proficient in data entry.
- Ability to demonstrate tact, good judgement and decision making.
- Understanding technical based bulletins, work shop manuals and warranty policy manuals
- Technical & diagnostic experience (experience with late model Automotive beneficial)

**Other**
- Must be available to work varied shifts
- Occasional overtime required

  • Customer Support Administrator

    7 months ago

    East Melbourne, Australia KLC Recruitment Full time

    **Temporary 8-Week Contract | Full Time 9-5**: - **Blackburn VIC | Hybrid Work**: - **$45 per Hour | SCHADS Level 3.1** **About the Role** Our client who are a large well-known not-for-profit organisation are seeking a Customer Support Administrator for a 8-week temporary contract. As the Customer Support Administrator, you will support teams and...

  • Administration Officer

    6 months ago

    Melbourne, Australia Miti Day Program Full time

    **JOIN OUR TEAM: ADMINISTRATION OFFICER (FULL-TIME), MONDAY-FRIDAY** **Salary: $50,000 - $60,000 per year (Experience and Performance-Based) + Superannuation** **Work Location: SUNSHINE** Are you enthusiastic about making a meaningful impact in the realm of disability care? Our company is committed to this cause, and as we grow, we're seeking proactive...

  • Customer Service and Administration Support

    6 months ago

    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **This has everything - location, stability, security, a great team and good training!** Our client, an Australian owned and operated company designing and manufacturing award-winning innovative plastic packaging solutions, are seeking a customer-centric administration officer. The bulk of the enquiries are via the website and incoming calls. If you are...

  • Program Manager

    4 months ago

    Melbourne, Australia Child Protection Health Program Victoria Full time

    About the role Child Protection Health Program Victoria About the Role This successful applicant will have current or recent previous experience in the Human Services sector, ideally in the Child Protection system. They will lead a small team, managing the day to day operations of the service including supporting the small ‘Child Protection Health...

  • Administration and Customer Service Support

    7 months ago

    Melbourne, Australia Rentokil Initial Full time

    Opportunity to attend a recruitment evening on **18h September** to meet the team - Learn about us and our organization Get to know more about the job and what it entails Rentokil Initial has exciting positions available for **Business **Administration Support and Customer Service Consultants** in our vibrant, passionate, fast-paced team in** Port...

  • Customer Engagement Associate

    7 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Support Specialist for Autism Programs

    4 weeks ago

    Melbourne, Victoria, Australia Achieve Support Services Full time

    About UsAchieve Support Services is a specialist provider dedicated to delivering exceptional support services. Our vision is to empower individuals with autism and their families by providing tailored support programs.Job SummaryWe are seeking a highly motivated Support Specialist to join our team, working in individual and group activities to support...

  • Customer Service and Administrative Support

    7 months ago

    Melbourne, Australia Victorian Chamber of Commerce and Industry Full time

    Fantastic career opportunity to work for Victoria’s most influential business organisation - Busy role providing customer service and administrative support - Hybrid working arrangements About us We are the most influential, independent business body in Victoria with over 65,000 members, customers and clients. Our members choose us because of our network...

  • Customer Engagement Liaison Professional

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...

  • System Administrator

    4 weeks ago

    Melbourne, Victoria, Australia Leidos Full time

    Job SummaryWe are seeking talented System Administrators to support our exciting classified programs within the intelligence space. As a key member of our team, you will maintain the smooth operation of multi-user computer systems and provide level 2/3 support to users on systems technical issues.About LeidosLeidos is a dynamic and collaborative workplace...

  • Administration Assistant

    7 months ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 65452 **About Monash Health** **Our Journey - Imaging Services at Monash Health** Monash Health is Victoria's largest public health service. We provide safe, high-quality care to...

  • Support Professional for Autism Programs

    4 weeks ago

    Melbourne, Victoria, Australia Achieve Support Services Full time

    Job DescriptionAbout Achieve Support Services:We are a specialized support provider committed to delivering exceptional care to individuals with autism and their families. Our team of experts is dedicated to providing holistic support, empowering our clients to reach their full potential.Job Summary:We are seeking a highly skilled and compassionate Support...

  • Business Administration Support

    6 months ago

    Melbourne, Australia Rentokil Initial Full time

    Rentokil Initial has a great opportunity for an enthusiastic Business Support Administrator to join our team based in Port Melbourne on a Permanent full-time basis. This role reports directly to the Business Administration Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on...

  • Administrative Support

    7 months ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Western Metropolitan, Various Job type: Casual Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Nursing Reference: 21105 **ABOUT THE ROLE**: **Summary of the role**: The role of the Administration Officer is responsible for providing high quality reception and administrative...

  • Program Support Officer

    4 months ago

    Melbourne, Australia VLine Full time

    Business Unit: **Learning and Capability** - Function: **People & Integrity** - Job Code: **703296** **Program Support Officer** - 12-month Fixed Term Contract - Exciting opportunity to launch your career in RTO administration - Position available due to internal secondment opportunity - V/Line’s purpose is to connect Victorians through safe, reliable,...

  • Administrative Support

    7 months ago

    Melbourne, Australia Mercy Health Full time

    **ABOUT THE ROLE**: - The role of the Administration Officer is responsible for providing high quality reception and administrative support to the Mercy Mental Health and Wellbeing Program. This involves completing the patient journey (admitting, discharging, arriving, departing and transferring) on various patient management systems. You will be greeting...

  • Administrative Support

    6 months ago

    Melbourne, Australia Mercy Health Full time

    **ABOUT THE ROLE**: **Summary of the role**: - The role of the Administration Officer is responsible for providing high quality reception and administrative support to the Mercy Mental Health and Wellbeing Service. This involves completing the patient journey (admitting, discharging, arriving, departing and transferring) on various patient management...

  • Administrative Support

    7 months ago

    Melbourne, Australia Mercy Health Full time

    **ABOUT THE ROLE**: **Summary of the role**: - The role of the Administration Officer is responsible for providing high quality reception and administrative support to the Mercy Mental Health and Wellbeing Service. This involves completing the patient journey (admitting, discharging, arriving, departing and transferring) on various patient management...

  • Program Support Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia KBR Full time

    About KBRKellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, we have been delivering solutions to Defence and the Defence industry for over 20 years.We provide in-depth expertise to a wide range of Defence sector projects through our core competencies of program and project management, engineering,...

  • Administrative Services Coordinator

    6 days ago

    Melbourne, Victoria, Australia Melba Support Services Full time

    At Melba Support Services, we are committed to providing exceptional support to individuals with disabilities. We are seeking an experienced Administrative Services Coordinator to join our team in Rural & Remote Western.About UsMelba Support Services has been a trusted provider of services for over 50 years, focusing on supporting people to live fulfilling...