Administrative Support

3 weeks ago

Melbourne, Australia Mercy Health Full time

Location: Melbourne | Western Metropolitan, Various

Job type: Casual

Organisation: Mercy Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Nursing

Reference: 21105

**ABOUT THE ROLE**:
**Summary of the role**:
The role of the Administration Officer is responsible for providing high quality reception and administrative support to the Mercy Mental Health and Wellbeing Service. This involves completing the patient journey (admitting, discharging, arriving, departing and transferring) on various patient management systems. You will be greeting patients and visitors and responding to enquiries. You will provide support to other team members and actively participate in key activities of the Mercy Mental Health Program
- Various shifts available based on a 7 Day a Week rotating roster, covering unplanned and annual leave.
- This role requires the flexibility to support both Acute Inpatient and Community services at various sites across Wyndham and Footscray.

**ABOUT YOU**:
- Demonstrated administrative and MS Office skills. iPM, CMi, and Mastercare desirable.
- Strong customer service focus and excellent conflict resolution skills.
- Proven problem solving, ability to work autonomously, time management skills and multi tasking abilities.
- Excellent oral and written communication skills.

**ABOUT US**:
Mercy Mental Health and Wellbeing Service (South West Area Mental Health Service) is a public mental health service supporting people in south west metropolitan Melbourne with severe and complex mental illnesses by providing acute and community-based care. Services are available to adults through acute inpatient programs, residential rehabilitation programs and crisis and community recovery-focused treatment programs. We also deliver inpatient and community specialist perinatal mental health services to women and infants in western Victoria.

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Julie Quinn - Administration Manager

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