Service Delivery Specialist
6 months ago
6 Month Contract + Extns
- Melbourne CBD Location
- Exciting Opportunity to Join Market Leader
**Service Delivery Specialist**
You are required to create an environment where IT services are reliable, efficient, and aligned with business needs. By achieving this, the individual contributes to the overall success of the organisation by enabling smooth operations, improving user satisfaction, and driving innovation and improvement in IT service delivery processes.
**Responsibilities**
- Day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of service delivery issues which arise in connection with IT services.
- Manage escalations to Service Delivery
- Monitor and manage Service Delivery queue in ServiceNow
- Establish dashboards and manage operational dashboard in ServiceNow
- Lead problem management forums
- Produce operational reporting as required
- Act as the primary back up covering all responsibilities in relation to Non-Major incident co-ordination
- Refine and maintain ITIL processes
- Provide a comprehensive, consistent and coherent set of best practices focused on the management of ITSM processes.
- Promote a quality approach to achieving business effectiveness and efficiency in the use of information systems.
- Align IT services with the current and future needs of the business and our customers.
- Improve the quality of IT services delivered.
- Attend CAB as required on behalf of the Service Delivery team.
***
**Skills & Experience Required**
- ITIL Trained and qualified - preferably 4.0 but not essential
- 5+ years’ experience in fostering an ITIL based Service environment.
- 5+ years’ experience in measuring the success of services being utilised, recommending and coordinating implementation of changes to IT services.
- Experienced in Problem, and Incident Management
- Sound knowledge of ICT including End User Computing, Telephony, Infrastructure, and Applications
- Sound knowledge of ticketing / call logging systems - ServiceNow
- Excellent documentation skills and the ability to document in such a way that can be understood by people of all technical abilities.
- Working knowledge of the ITIL framework, and how an ITIL work frame fits into the organisation and the support team.
- ITSM
- SLA Management
- ServiceNow Dashboard, Weekly Reports, Trends, etc
- Strong Stakeholder management experience, all levels up to board
- Strong Communications skills, both written & oral, MUST be articulate.
You MUST have valid working rights for Australia to apply.
-
Maintenance Field Specialist
4 weeks ago
Melbourne, Victoria, Australia Service Stream Full timeAbout the RoleService Stream is seeking a highly motivated and outcome-driven Maintenance Field Specialist - Service Delivery to join our team in Hope Valley, South Australia. This is a permanent, full-time opportunity offering a secure, long-standing, and progressive work environment with a generous salary package and excellent benefits.Key...
-
Maintenance Delivery Specialist
4 weeks ago
Melbourne, Victoria, Australia Service Stream Full timeAbout Service Stream Service Stream is a secure, long-standing and progressive business offering a generous salary package with work-life balance. Salary Details The estimated annual salary for this position ranges from AU$60,000 to AU$80,000, depending on experience and qualifications. Job Description Maintenance Delivery Specialists will be responsible for...
-
Maintenance Specialist
4 weeks ago
Melbourne, Victoria, Australia Service Stream Full timeAbout the RoleCivil Maintenance Workers play a crucial part in delivering quality maintenance services to clients. This role involves ensuring that field aspects of planned and reactive maintenance, as well as minor projects, are completed efficiently and effectively.Key Responsibilities:Operational Delivery:• Undertake emergency maintenance and associated...
-
Service Delivery Specialist
1 month ago
Melbourne, Victoria, Australia Australian Catholic University Full timeJob Description:We are seeking a highly skilled and dedicated Service Delivery Specialist to join our team at the Australian Catholic University (ACU). As a Service Delivery Specialist, you will be responsible for providing exceptional customer service to ACU staff and university stakeholders.Key Responsibilities:Provide exceptional service delivery to ACU...
-
Head of Delivery
4 weeks ago
Melbourne, Australia Service Victoria Full timeLocation: Melbourne | Western Metropolitan Job type: Full time / 24 months Organisation: Service Victoria **Salary**: $182,813 - $248,629 Occupation: Other Reference: VG/MC/SV/TECH/1832484 Be accountable for the delivery of Service Victoria’s portfolio of projects including oversight of the portfolio pipeline and effective governance controls and...
-
IT Service Delivery Specialist
3 weeks ago
Melbourne, Victoria, Australia RMIT University Full timeRMIT University**Job Title:** IT Service Delivery SpecialistCompany OverviewRMIT University is a leading Australian university renowned for its excellence in teaching, research and engagement with industry. Our Operations Portfolio drives an integrated, enterprise-wide delivery for best practice student and staff experiences.About the RoleThe IT Service...
-
Talent Acquisition Specialist
6 months ago
Melbourne, Australia Delivery Centric Technologies Full time**Job Role: Talent Acquisition Associate** **Location: Docklands, Melbourne, Australia** - **About Delivery Centric**:_ Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take great pride in delivering high quality outcomes at a...
-
Technical Service Delivery Specialist
3 weeks ago
Melbourne, Victoria, Australia Kinetic IT Full timeAbout the OpportunityWe are seeking a skilled Technical Service Delivery Specialist to join our team at Kinetic IT, with experience in delivering high-quality technical support to customers.This is a permanent full-time role based in Melbourne CBD, offering flexible working arrangements and the opportunity to work with a talented team.As a Technical Service...
-
Service Delivery Specialist
6 months ago
Melbourne, Australia NTT AU Workforce Solutions Full time**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...
-
Service Delivery Specialist
6 months ago
Melbourne, Australia Franklin Templeton Investments Full timeWe are looking for a Service Delivery Specialist to join the Investor Services team in Melbourne, Australia. This role is primarily responsible for interacting with clients, their advisers and other internal & external stakeholders on a daily basis to ensure effective processes and delivery of exemplary client service. - What are the ongoing responsibilities...
-
Occupational Therapist
3 weeks ago
Melbourne, Victoria, Australia Prospero Health & Social Care Full timeService Delivery Specialist Job OverviewWe are seeking a skilled Occupational Therapist to join our team as a Service Delivery Specialist. This is an exciting opportunity to provide evidence-based services to individuals with diverse needs, promoting independence and well-being.About the RoleThe Service Delivery Specialist will be responsible for assessing...
-
Delivery Manager
6 months ago
Melbourne, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-369854 Industry IT Salary per hour - Min: AUD 135 - Max: AUD 155 - Location: Canberra, Melbourne. - Duration: 12-month contract with extensions options. - Eligibility: Australian citizenship with Baseline Security Clearance. - Hybrid. WFH 2 days a week.**About the opportunity**: As the Delivery Manager, you will own...
-
IT Project Delivery Specialist
4 weeks ago
Melbourne, Victoria, Australia VISITS Full timeAbout the RoleWe are seeking a skilled IT Project Delivery Specialist to join our team in Melbourne. This is a permanent full-time opportunity.As an IT Project Delivery Specialist, you will play a key role in ensuring the successful delivery of projects and service delivery initiatives. Your primary responsibilities will include managing project schedules,...
-
Service Delivery Specialist
4 weeks ago
Melbourne, Victoria, Australia emerson Full timeAt Emerson, we are a trusted partner in the world's most crucial industries addressing modern life's biggest challenges. Our diverse range of industries includes water, mining and minerals, oil and gas. As a Service Delivery Specialist, you will provide top-notch application, field, and technical support to customers.We aim to make the world healthier,...
-
Customer Service Delivery Specialist
3 weeks ago
Melbourne, Victoria, Australia Pact Group Full timeAbout This OpportunityPact Group is a leading provider of circular and sustainable packaging solutions, with a vision to lead the circular economy through innovative approaches.As a Customer Service Delivery Specialist, you will play a pivotal role in delivering exceptional customer experiences, ensuring timely service and positive outcomes for both...
-
Melbourne, Victoria, Australia KPMG Full timeJoin Our Team as a Project Services and Infrastructure Delivery SpecialistWe are currently seeking experienced professionals to join our team in Melbourne. As a Project Services and Infrastructure Delivery Specialist, you will be responsible for delivering client-side project management services across infrastructure projects.About the Role:Deliver project...
-
Melbourne, Victoria, Australia VISITS Full timeAbout the RoleWe are seeking a highly skilled Project Delivery and Service Coordination Specialist to join our team at VISITS in Melbourne. This is a fantastic opportunity for an experienced professional to take on a permanent full-time role.Job OverviewThe successful candidate will be responsible for managing the delivery of projects and service...
-
Geospatial Analyst
6 months ago
Melbourne, Australia Delivery Centric Technologies Full time**Job description** **Role: Geo Spatial Analyst** **Experience : 4 (Min) - 10 (Max)** **Location: Melbourne** **Skills Set : GIS Concepts & amp; amp; Core spatial Data Analysis-1** **About Delivery Centric**: Delivery Centric is a customer-focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and...
-
Engagement Manager
6 months ago
Melbourne, Australia Delivery Centric Technologies Full time**Role: Engagement Manager** **Location: Melbourne** **Client: LTI Mindtree** - **About Delivery Centric**:_ - **Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take great pride in delivering high quality outcomes at a...
-
Module Lead
6 months ago
Melbourne, Australia Delivery Centric Technologies Full time**Job description** **Role; Module Lead** **Experience (Years) : 3 (Min) - 15 (Max)** **Location: Sydney** **Skills : Salesforce lightening component-1** **Salesforce Business Analysts & Solution Architects.** **About Delivery Centric**: Delivery Centric is a customer-focused, technology solutions provider for the APAC region. With a reputation for...