Support Desk Officer
1 week ago
**About Us**: At the Department of the Premier and Cabinet (DPC), our primary responsibility is to provide support and guidance to the Premier and Cabinet to effectively deliver on the government's priorities, commitments, decisions, and objectives for the betterment of the community.
The Information Technology and Services team comprises 34 staff, within the People and Services Branch. The team provides information and technology services to the Premier, the Cabinet, the government's Ministers, the Office of the Leader of the Opposition and their respective staff.
**Your opportunity**: The Service Desk Officer, Ministerial Services IT has direct responsibility for the provision of high-quality IT services, IT support and customer service to the Premier, government ministers, the Office of the Leader of the Opposition and their respective office staff.About you: You will have significant experience and a proven track record of successful quality IT support and exceptional customer service in a 'customer-first delivery model' within a previous service desk skills environment. You will possess well-developed problem-solving skills and proven technical and applied practical IT knowledge within a fast-paced IT environment supporting executive clients. You will have the ability to work within a team environment of peers to deliver timely and effective IT solutions supporting our client's needs. An ability to plan, and develop procedures, processes, and standards to support and enhance the IT service function.
**Benefits**: As part of our team, you will be provided with comprehensive support to help you achieve your professional development goals. You will have the opportunity to work on-site in a state-of-the-art building situated on the river's edge in Brisbane City. We take pride in offering first-class facilities to all our employees, and we prioritise their wellbeing which is supported by DPC's Health, Safety, and Wellbeing program.
**To apply, please provide**: - a one-page cover letter clearly stating why you are interested in this role and working at DPC; and
- a tailored resume, which highlights your work experience in relation to the key responsibilities outlined in the Role Description and job advertisement. a written response addressing the core capabilities of the role with clear and relevant work examples supporting your claims.
If you would like to know more about the role, please do not hesitate to contact Brett Allan, Manager, Operations - Ministerial Services IT, Information and Technology Services, on 07 3003 9912.
The Department of the Premier and Cabinet is looking for the best suited applicant for this role. We will do this by assessing your eligibility and your ability to undertake the requirements of the role (including, where relevant, the way you have carried out previous positions). We will also consider your potential to make contributions to the department and how your engagement would support our commitment to equity, diversity, respect and inclusion.
Should you require any additional support and/or reasonable adjustments during our recruitment process, please contact the hiring manager listed to discuss your requirements.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
-
Support Desk Officer
2 weeks ago
Brisbane, Queensland, Australia Premier and Cabinet Full timeAbout Us: At the Department of the Premier and Cabinet (DPC), our primary responsibility is to provide support and guidance to the Premier and Cabinet to effectively deliver on the government's priorities, commitments, decisions, and objectives for the betterment of the community.The Information Technology and Services team comprises 34 staff, within the...
-
IT Service Desk Officer
1 week ago
Brisbane, Australia Halcyon Knights Full timeContract to Perm Opportunity - Plenty of parking on-site - Opportunity to support a national construction company Our client is a National Civil Construction company and they are seeking an experienced IT Service Desk Officer to join their team on an initial contract basis, with view to go permanent after a few months. As the IT Service Desk Officer, your...
-
IT Service Desk Officer
2 weeks ago
Brisbane, Queensland, Australia Halcyon Knights Full timeContract to Perm Opportunity Plenty of parking onsite Opportunity to support a national construction companyOur client is a National Civil Construction company and they are seeking an experienced IT Service Desk Officer to join their team on an initial contract basis, with view to go permanent after a few months. As the IT Service Desk Officer, your primary...
-
Service Desk Officer
4 weeks ago
Brisbane, Australia Modis Full time12 months contract must have technical knowledge background to work within a dynamic team environment. **Service Desk Officer** - 12-month contract - Customer service experience working in a large Queensland government department - Experience with Ivanti Service Manager Service Desk software or similar Are you an experienced Service Desk Officer with...
-
Service Desk Officer
4 weeks ago
Brisbane, Australia PRA Full timeSalary - $69,000 - $79,000 + Super - Chermside office location - Great supportive team culture **Our Client**: Our client are a non-for profit organisation helping people across Queensland. They aim to provide accessible and flexible services to older people, those living with a disability or mental illness, Aboriginal and Torres Strait Islanders, refugees...
-
Service Desk Officer
3 weeks ago
Brisbane, Australia HAYS Full timeService Desk Officer with State Government **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their flourishing service desk. With a 12-month contract available, you don't want to miss out on this opportunity! **Your new role** As the Service Desk Officer, you will...
-
Service Desk Officer
2 weeks ago
Brisbane, Queensland, Australia u&u Recruitment Partners Full timeu&u Recruitment Partners are proud to be partnering with several key clients to built out their ICT Support functions. We are currently recruiting for multiple Service Desk Officers (Lvl 1 / Lvl 2) in both day rate contract and 12-month fixed term capacities.Service Desk Officer (12-month fixed term to transition into permanent position)This position is...
-
Service Desk Officer
2 weeks ago
Brisbane, Queensland, Australia Modis Full time12 months contract must have technical knowledge background to work within a dynamic team environment.Service Desk Officer 12month contract Customer service experience working in a large Queensland government department Experience with Ivanti Service Manager Service Desk software or similarAre you an experienced Service Desk Officer with experience in...
-
IT Service Desk Officer
4 weeks ago
Brisbane, Australia Sharp & Carter Full timerewarding well established law firm - Fast paced, professional work place - 70-80k salary **About our client**: Sharp and Carter is thrilled to present an exciting opportunity for an IT service desk officer in a prominent Brisbane CBD based law firm. Our client is looking for an IT professional to support the team with technical issues across their 5...
-
Service Desk Support Officer
4 weeks ago
Brisbane, Australia Queensland Building and Construction Commission Full time**ABOUT US**: Queensland Building and Construction Commission (QBCC) is a Queensland Statutory Authority established to regulate the building industry and ensure maintenance of proper building standards and remedies for defective building work. QBCC also serves to educate, protect and support the community and the Industry via licensing and registers,...
-
Service Desk Officer
2 months ago
Brisbane, Australia Electoral Commission Full timeYour OpportunityAs Service Desk Officer, you will have relevant experience in the ICT industry, preferably IT Service Desk and it is desirable that you have relevant qualifications and ITIL certification. You will possess a strong passion for customer service, demonstrate good time management and communication skills. You will also have proven ability to...
-
Service Desk Officer
4 weeks ago
Brisbane, Australia Electoral Commission Full timeYour OpportunityAs Service Desk Officer, you will have relevant experience in the ICT industry, preferably IT Service Desk and it is desirable that you have relevant qualifications and ITIL certification. You will possess a strong passion for customer service, demonstrate good time management and communication skills. You will also have proven ability to...
-
Service Desk Support Officer
2 weeks ago
Brisbane, Queensland, Australia Queensland Building and Construction Commission Full timeABOUT US:Queensland Building and Construction Commission (QBCC) is a Queensland Statutory Authority established to regulate the building industry and ensure maintenance of proper building standards and remedies for defective building work.QBCC also serves to educate, protect and support the community and the Industry via licensing and registers, education,...
-
Service Desk Officer
2 weeks ago
Brisbane, Queensland, Australia Electoral Commission Full timeYour OpportunityAs Service Desk Officer, you will have relevant experience in the ICT industry, preferably IT Service Desk and it is desirable that you have relevant qualifications and ITIL certification. You will possess a strong passion for customer service, demonstrate good time management and communication skills. You will also have proven ability to...
-
Test Service desk officer
2 weeks ago
Brisbane, Queensland, Australia Talent International Full timeContractor required for a 9 months project at Talent International . The Service Desk Officer is responsible for providing administrative and operational support to ensure the efficient functioning of the office. The role involves handling incoming and outgoing communications, managing schedules, coordinating meetings, and maintaining office records. The...
-
IT Service Desk Officer
4 weeks ago
Brisbane, Australia Powerlink Full time**About the role**: Here at Powerlink, we play a central role in the transition to a cleaner, greener energy future; connecting Queenslanders to a world class energy future. To support this generational transformation, we have responded by prioritising digital engineering, cyber security, spatial analytics, artificial intelligence and digital...
-
Service Desk Officer
3 weeks ago
Brisbane, Australia Electoral Commission Full timeAbout You As Service Desk Officer, you'll leverage your expertise in the ICT industry, particularly within IT Service Desk operations. Your qualifications and ITIL certification are desirable. Your role involves troubleshooting technical issues, providing exceptional customer service, and managing time effectively. You'll also contribute to ongoing growth...
-
Service Desk Officer
3 months ago
Brisbane, Australia Akkodis Full time**About the role** Are you prepared to step into an engaging role that recognizes your expertise and provides opportunities for advancement? We're looking for a skilled and motivated individual to join our Customer Service team as a Service Desk Officer. **Responsibilities** - Demonstrated track record of delivering exceptional customer service to a...
-
IT Service Desk Officer
2 weeks ago
Brisbane, Queensland, Australia Powerlink Full timeAbout the role:Here at Powerlink, we play a central role in the transition to a cleaner, greener energy future; connecting Queenslanders to a world class energy future. To support this generational transformation, we have responded by prioritising digital engineering, cyber security, spatial analytics, artificial intelligence and digital infrastructure.For...
-
Service Desk Officer
4 weeks ago
Brisbane, Australia NTI Full timeWhat you’ll love about the opportunity:Based in our Brisbane Head Office, an opportunity has arisen for a Service Desk Officer to join our dedicated IT department. This role will see you support our business across a range of technologies including Windows, MS Office, Active Directory, SCCM, Video Conferencing, VPN and Azure Virtual Desktop (to name a...
