Service Desk Support Officer

1 month ago

Brisbane, Australia Queensland Building and Construction Commission Full time

**ABOUT US**:
Queensland Building and Construction Commission (QBCC) is a Queensland Statutory Authority established to regulate the building industry and ensure maintenance of proper building standards and remedies for defective building work.
QBCC also serves to educate, protect and support the community and the Industry via licensing and registers, education, dispute resolution and adjudication, enforcing compliance and managing the Queensland Home Warranty Scheme.
Primary purpose of the position
The purpose of this position is for providing front-line IS support services for QBCC staff. The Information Services (IS) ServiceDesk Support Officer is responsible for logging, prioritising, categorising, documenting, tracking, monitoring, resolving and escalating IS issues and incidents. This role is responsible for ensuring that we provide professional customer service and a high level of user satisfaction relating to the handling of IS support queries.
Key outcomes/Accountabilities

**The aim of this role is to**:

- Provide customers with IS Service Desk Services including:

- Accept all inbound calls to the IS Service Desk and log all related problems and issues. Liaise with customers with patience and confidence, clarifying details to enable accurate problem definition by relevant IS team members or external service providers;
- Carry out preliminary fault diagnosis. Accurately troubleshoot and consistently advise customers to ensure a resolution for basic issues and/or rule out other predictable causes;
- Assess and determine the priority of issues notified by customers. Advise customers of the priority allocated to their problem and the likely timing of its resolution. Consult with IS team members where uncertainty exists;
- Refer customers' problems for resolution(as appropriate) by either QBCC IS team members or by making arrangements with established external service provider;
- As the principal customer relations officer in QBCC's IS team, inform and liaise with customers to ensure that they are consulted about and informed of upcoming events associated with QBCC IS systems such as planned or unplanned system down
- time, upgrades or other changes;
- Actively monitor and coordinate the progress of all jobs in the queue to ensure that customer needs and expectations are met within agreed timeframes.
- Recommend, enhance and document procedures and standards that will improve service delivery to customers.
- Recommend improvements and initiatives to improve the use of information technology within the Queensland Building Construction Commission.
- Provide exceptional customer service to all staff of the Queensland Building Construction Commission and external customers.

*
- Highly developed interpersonal communication skills applicable to providing support in a customer focussed information technology environment including the ability to accurately advise, consult and negotiate with staff and clients at all levels and service providers on behalf of customers.
- Demonstrated analytical and problem solving abilities for identifying, defining and solving operational problems in their current role through to completion.
- Demonstrated commitment to achieving organisational excellence through working in partnership with team members and other teams.

For further information about the role please refer to the Role Description and Information for Applicants attachments.
Applications to remain current for 12 months.

**Job Ad Reference**: QLD/463062
Advertising closes Sunday 8th January 2023.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Service Desk Officer

    1 week ago

    Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...

  • IT Service Desk Officer

    2 weeks ago

    Brisbane, Australia Halcyon Knights Full time

    Contract to Perm Opportunity - Plenty of parking on-site - Opportunity to support a national construction company Our client is a National Civil Construction company and they are seeking an experienced IT Service Desk Officer to join their team on an initial contract basis, with view to go permanent after a few months. As the IT Service Desk Officer, your...

  • Service Desk Officer

    4 weeks ago

    Brisbane, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment. **Service Desk Officer** - 12-month contract - Customer service experience working in a large Queensland government department - Experience with Ivanti Service Manager Service Desk software or similar Are you an experienced Service Desk Officer with...

  • Service Desk Officer

    4 weeks ago

    Brisbane, Australia PRA Full time

    Salary - $69,000 - $79,000 + Super - Chermside office location - Great supportive team culture **Our Client**: Our client are a non-for profit organisation helping people across Queensland. They aim to provide accessible and flexible services to older people, those living with a disability or mental illness, Aboriginal and Torres Strait Islanders, refugees...

  • IT Service Desk Officer

    3 weeks ago

    Brisbane, Queensland, Australia Halcyon Knights Full time

    Contract to Perm Opportunity Plenty of parking onsite Opportunity to support a national construction companyOur client is a National Civil Construction company and they are seeking an experienced IT Service Desk Officer to join their team on an initial contract basis, with view to go permanent after a few months. As the IT Service Desk Officer, your primary...

  • Service Desk Officer

    4 weeks ago

    Brisbane, Australia HAYS Full time

    Service Desk Officer with State Government **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their flourishing service desk. With a 12-month contract available, you don't want to miss out on this opportunity! **Your new role** As the Service Desk Officer, you will...

  • Service Desk Officer

    3 weeks ago

    Brisbane, Queensland, Australia u&u Recruitment Partners Full time

    u&u Recruitment Partners are proud to be partnering with several key clients to built out their ICT Support functions. We are currently recruiting for multiple Service Desk Officers (Lvl 1 / Lvl 2) in both day rate contract and 12-month fixed term capacities.Service Desk Officer (12-month fixed term to transition into permanent position)This position is...

  • Service Desk Officer

    3 weeks ago

    Brisbane, Queensland, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment.Service Desk Officer 12month contract Customer service experience working in a large Queensland government department Experience with Ivanti Service Manager Service Desk software or similarAre you an experienced Service Desk Officer with experience in...

  • IT Service Desk Officer

    1 month ago

    Brisbane, Australia Sharp & Carter Full time

    rewarding well established law firm - Fast paced, professional work place - 70-80k salary **About our client**: Sharp and Carter is thrilled to present an exciting opportunity for an IT service desk officer in a prominent Brisbane CBD based law firm. Our client is looking for an IT professional to support the team with technical issues across their 5...

  • Service Desk Officer

    1 month ago

    Brisbane, Australia Electoral Commission Full time

    Your OpportunityAs Service Desk Officer, you will have relevant experience in the ICT industry, preferably IT Service Desk and it is desirable that you have relevant qualifications and ITIL certification. You will possess a strong passion for customer service, demonstrate good time management and communication skills. You will also have proven ability to...

  • Service Desk Officer

    3 weeks ago

    Brisbane, Queensland, Australia Electoral Commission Full time

    Your OpportunityAs Service Desk Officer, you will have relevant experience in the ICT industry, preferably IT Service Desk and it is desirable that you have relevant qualifications and ITIL certification. You will possess a strong passion for customer service, demonstrate good time management and communication skills. You will also have proven ability to...

  • IT Service Desk Officer

    1 month ago

    Brisbane, Australia Powerlink Full time

    **About the role**: Here at Powerlink, we play a central role in the transition to a cleaner, greener energy future; connecting Queenslanders to a world class energy future. To support this generational transformation, we have responded by prioritising digital engineering, cyber security, spatial analytics, artificial intelligence and digital...

  • Service Desk Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Building and Construction Commission Full time

    ABOUT US:Queensland Building and Construction Commission (QBCC) is a Queensland Statutory Authority established to regulate the building industry and ensure maintenance of proper building standards and remedies for defective building work.QBCC also serves to educate, protect and support the community and the Industry via licensing and registers, education,...

  • Service Desk Officer

    3 months ago

    Brisbane, Australia Akkodis Full time

    **About the role** Are you prepared to step into an engaging role that recognizes your expertise and provides opportunities for advancement? We're looking for a skilled and motivated individual to join our Customer Service team as a Service Desk Officer. **Responsibilities** - Demonstrated track record of delivering exceptional customer service to a...

  • Service Desk Officer

    4 weeks ago

    Brisbane, Australia Electoral Commission Full time

    About You As Service Desk Officer, you'll leverage your expertise in the ICT industry, particularly within IT Service Desk operations. Your qualifications and ITIL certification are desirable. Your role involves troubleshooting technical issues, providing exceptional customer service, and managing time effectively. You'll also contribute to ongoing growth...

  • IT Service Desk Officer

    3 weeks ago

    Brisbane, Queensland, Australia Powerlink Full time

    About the role:Here at Powerlink, we play a central role in the transition to a cleaner, greener energy future; connecting Queenslanders to a world class energy future. To support this generational transformation, we have responded by prioritising digital engineering, cyber security, spatial analytics, artificial intelligence and digital infrastructure.For...

  • Test Service desk officer

    3 weeks ago

    Brisbane, Queensland, Australia Talent International Full time

    Contractor required for a 9 months project at Talent International . The Service Desk Officer is responsible for providing administrative and operational support to ensure the efficient functioning of the office. The role involves handling incoming and outgoing communications, managing schedules, coordinating meetings, and maintaining office records. The...

  • Service Desk Officer

    4 weeks ago

    Brisbane, Australia NTI Full time

    What you’ll love about the opportunity:Based in our Brisbane Head Office, an opportunity has arisen for a Service Desk Officer to join our dedicated IT department. This role will see you support our business across a range of technologies including Windows, MS Office, Active Directory, SCCM, Video Conferencing, VPN and Azure Virtual Desktop (to name a...

  • Service Desk Officer

    3 weeks ago

    Brisbane, Queensland, Australia NTI Full time

    What you'll love about the opportunity:Based in our Brisbane Head Office, an opportunity has arisen for a Service Desk Officer to join our dedicated IT department. This role will see you support our business across a range of technologies including Windows, MS Office, Active Directory, SCCM, Video Conferencing, VPN and Azure Virtual Desktop (to name a few)....

  • Service Desk Officer

    3 weeks ago

    Brisbane, Queensland, Australia Downer Group Full time

    Are you passionate about Customer Service and have experience in Accounts Payable? If so, a Full-Time Permanent opportunity has become available within our Business Services Centre (BSC) here at Downer for an Accounts Payable Service Desk Officer. The position can be based either Australia or New Zealand.Our Business Services Centre (BSC) provides Accounting...