Support Desk Officer

2 weeks ago

Brisbane, Queensland, Australia Premier and Cabinet Full time

About Us:

At the Department of the Premier and Cabinet (DPC), our primary responsibility is to provide support and guidance to the Premier and Cabinet to effectively deliver on the government's priorities, commitments, decisions, and objectives for the betterment of the community.

The Information Technology and Services team comprises 34 staff, within the People and Services Branch.

The team provides information and technology services to the Premier, the Cabinet, the government's Ministers, the Office of the Leader of the Opposition and their respective staff.


Your opportunity:
The Service Desk Officer, Ministerial Services IT has direct responsibility for the provision of high-quality IT services, IT support and customer service to the Premier, government ministers, the Office of the Leader of the Opposition and their respective office staff

About you:

You will have significant experience and a proven track record of successful quality IT support and exceptional customer service in a 'customer-first delivery model' within a previous service desk skills environment.

You will possess well-developed problem-solving skills and proven technical and applied practical IT knowledge within a fast-paced IT environment supporting executive clients.

You will have the ability to work within a team environment of peers to deliver timely and effective IT solutions supporting our client's needs.

An ability to plan, and develop procedures, processes, and standards to support and enhance the IT service function.

Benefits:

As part of our team, you will be provided with comprehensive support to help you achieve your professional development goals.

You will have the opportunity to work on-site in a state-of-the-art building situated on the river's edge in Brisbane City.

We take pride in offering first-class facilities to all our employees, and we prioritise their wellbeing which is supported by DPC's Health, Safety, and Wellbeing program.


To apply, please provide:

  • one-page cover letter clearly stating why you are interested in this role and working at DPC; and
- a tailored resume, which highlights your work experience in relation to the key responsibilities outlined in the Role Description and job advertisement. a written response addressing the core capabilities of the role with clear and relevant work examples supporting your claims.
If you would like to know more about the role, please do not hesitate to contact Brett Allan, Manager, Operations - Ministerial Services IT, Information and Technology Services, on
The Department of the Premier and Cabinet is looking for the best suited applicant for this role.

We will do this by assessing your eligibility and your ability to undertake the requirements of the role (including, where relevant, the way you have carried out previous positions).

We will also consider your potential to make contributions to the department and how your engagement would support our commitment to equity, diversity, respect and inclusion.

Should you require any additional support and/or reasonable adjustments during our recruitment process, please contact the hiring manager listed to discuss your requirements.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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