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Account Coordinator

6 months ago

Melbourne, Australia carsales Full time

Company Description
**Are you ready to be a big part of something big?**

At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership.

Not something you’d expect from one of the country’s biggest tech companies, is it?

And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle - Office, Hybrid or Anywhere.

RedBook is the leading provider of vehicle identification and pricing data services in Australia. We have been researching the automotive market for over 70 years, and are a trusted business partner within the auto, finance, and insurance industries.

This is your opportunity to join RedBook as an Account Coordinator. Reporting to the National Business Development Manager, this role will appeal to someone who enjoys working in a broad role, providing administration and customer support, playing a key role in the commercial growth of the business.

**What’s on offer**:

- A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
- We’re a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
- The support of a highly engaged, high-performing team including a leadership team that’s you’ll actually have face time with.
- 18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.

**Job Description**:
**What you will do**
- Deliver high-quality administrative support to external and internal customers, handling customer enquiries and maintaining service levels for our existing client base.
- Monitor and assist any inbound business enquiries, creating relevant accounts in Salesforce, then handing over to the Business Development Manager.
- Manage the subscription process by which customers are billed and receive their products.
- Assist with any data services technical queries, helping our business customers by onboarding their data products, collaborating with the IT team, and troubleshooting issues as required.
- Understand monthly revenue movements and learn some basic functions of our accounting software.

**Qualifications**:
**What we are looking for**
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
- Experience working in a customer service, account management or sales role (face to face or over the phone).
- Proven experience building strong, effective relationships with internal and external customers.
- Experience with Salesforce CRM and related platforms is advantageous.
- Ability to continually identify and implement process improvements.
- Knowledge or interest in motor vehicles would be well regarded.

Additional Information
**A few other things we want to let you know about...**
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

So come and join our team - because every role is a big role in our plans to go big.