Claims Liaison Officer Team Leader

3 months ago

Brisbane, Australia Cover-More Full time

**Description**:
Are you ready to grow your career in Insurance?
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs
As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.
So, what’s the job?
- You’ll be responsible for leading and developing a high-performing team
- You’ll oversee the day to day work of your team to ensure accurate and timely claims processing in line with applicable laws and administrative rules, as well as departmental processes and procedures
- You’ll instill a team attitude towards delivering consistent, professional and proactive customer service, driving accountability through coaching, motivation and ongoing development
- You'll assist with call management of frontline complaints received within the Claims Team
- You’ll ensure financial responsibility and effective management by means of identifying trends, designing and delivery programs to mitigate loss/or leakage to claims and business impact.
- You’ll review Straight Through Claims (aka Fast Track Claims) completed by the CLO team to ensure quality metrics are met and appropriate claims assessment processes have been followed

And what are we looking for?
We are looking for a leader who can provide structure, direction and development to a diverse team who are passionate about providing a great customer experience. We are looking for someone who is enthusiastic and has a vision for the team and is willing to learn from day one
- You’ll ideally have a minimum 2 years’ experience in a frontline leadership position, ideally in insurance or financial services industries
- You'll possess an understanding of insurance legislation, regulations and guidelines applicable to the department
- You’ll have an eye for best practice and continuous improvement
- You’ll be someone who always hits your individual KPI's, and enjoys helping the team to reach theirs
- You’ll enjoy operating in complex, fluid environments
- Above all, you’ll have a passion for people - both customers and team members

So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
**We have more than 1500 employees worldwide**: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand that flexibility is really important - whether hybrid, a compressed work week, part time or job share, there isn’t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, COVID leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

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