Claims Liaison Officer

5 months ago

Brisbane, Australia Cover-More Full time

**Description**:
Are you ready to grow your career in Insurance?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.

So, what’s the job?

You’ll be responsible for assisting with the management of the 3rd Party Service Providers and Claims Payment processes

You’ll oversee administrative tasks relating to an onshore portfolio for specific partners

You’ll complete payment audit functions including liaising with Providers, Internal and External Stakeholders, reconciliation of accounts and determining case coverage

You’ll act as the primary contact point for administrative-level escalations and claims, ensuring turnaround and processing in alignment with GICOP and AFCA legislation

You’ll identify gaps in process, service or knowledge and liaise with relevant stakeholders to deliver improvements

And what are we looking for?

You’ll have at least 2 years’ experience in payment auditing or similar roles (e.g. Office administration, financial auditing, claims auditing)

You’ll have great time management skills

You’ll have the ability to detect and observe patterns

You’ll have strong communication skills with the ability to both build rapport and have difficult conversations with stakeholders as required

You’ll have great attention to detail

You’ll have strong administration, planning and organisational skills

You’ll ideally possess a strong understanding of insurances processes and legislation

You’ll ideally have experience in quality assurance assessment and relevant quality assurance qualifications (Certificate/Diploma) - not necessary but highly desirable

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

**We have more than 1500 employees worldwide**: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand that flexibility is really important - whether hybrid, a compressed work week, part time or job share, there isn’t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

  • Claims Officer

    3 months ago

    Brisbane, Australia QBE Insurance Group Limited Full time

    Claims Officer **Primary Details** Time Type: Full time Worker Type: Employee Deliver superior claims service to customers in the Casualty and Specialty classes. Execute superior claims management including determining policy coverage, investigating, evaluating and negotiating claims, and engaging with specialist suppliers and stakeholders. **Claims...

  • Claims Officer

    3 months ago

    Brisbane, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Deliver superior claims service to customers in the Casualty and Specialty classes. Execute superior claims management including determining policy coverage, investigating, evaluating and negotiating claims, and engaging with specialist suppliers and stakeholders.  Claims Officer - QLD...

  • Departmental Liaison Officer

    5 months ago

    Brisbane, Australia Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Full time

    Key responsibilities of this role - Provide an efficient and effective administrative linkage between the department and the Minister's Office so as to ensure the provision and flow of high quality, accurate and relevant information. Provide quality liaison support to the Minister, Director-General and other senior managers, ensuring that they are provided...

  • Claims Officer

    3 weeks ago

    Brisbane, Australia Troocoo Full time

    About the CompanyOur client is a respected leader in the healthcare and aged care sector, committed to prioritising employee well-being and fostering a proactive approach to workplace safety. Based in South Brisbane, they offer a supportive environment focused on helping employees return to work safely...

  • Claims Liaison Officer Team Leader

    3 months ago

    Brisbane, Australia Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • Claims Officers

    6 months ago

    Brisbane, Australia Blake Oliver Consulting Full time

    We have several contract Claims Officer roles with an international insurance organisation in their property team. You will join an established claims team on an initial 6-month contract. They are a friendly and supportive team where you will be offered training and the flexibility work from home a couple of days per well after your training is...

  • Liaison Officer

    5 months ago

    Brisbane, Australia Freedom Won Australia Full time

    **Freedom Won Australia** **BRISBANE, QLD 4000** **Liaison Officer** **Full-Time** **AUD73k - 93k per annum** **Freedom Won Australia **is an importer and wholesale business of renewable energy storage products. The business model is to distribute the products through solution providers and renewable energy solution distributors. The market coverage...

  • Claims Officer

    2 months ago

    Brisbane, Australia Troocoo Full time

    This is a fantastic opportunity to work within a dynamic team that values integrity, innovation, and exceptional service. Join a leading Insurance business, renowned for their high-performance culture and commitment to delivering smarter solutions for customers.   In this role, you will manage a...

  • Cashier Liaison Officer

    2 weeks ago

    Brisbane, Queensland, Australia C&H Recruitment Full time

    Cashier Liaison OfficerSeeking a detail-oriented and organised individual to join our team as a Cashier Liaison Officer. This role offers a pay rate of $36.75/hr + penalties, working 38 hours a week from Monday to Friday.About the RoleMaintain accurate records of receivables, payments, and customer accounts.Manage all receivables/dispatch paperwork with high...

  • Claims Officer

    6 months ago

    Brisbane Central Business District, Australia HAYS Full time

    The Local Council is seeking an experienced Claims Consultant. **Your new company** It is a large public sector organisation with offices in the Brisbane CBD. **Your new role** As a Claims Officer, you will manage a variety of workers’ compensation claims with varying levels of complexity from registration to resolution. You will ensure best practice...

  • Patient Liaison Officer

    7 days ago

    Brisbane, Queensland, Australia St Vincent's Health Australia Full time

    Job OverviewWe are seeking a skilled and compassionate Patient Liaison Officer to join our team at St Vincent's Health Australia.This is an exciting opportunity for a motivated individual to work in a dynamic healthcare environment, providing exceptional patient care and support.

  • Claims & Insurance Officer

    7 months ago

    Brisbane, Australia Blake Oliver Consulting Full time

    A well established insurance business has a newly created opening for you to join their growing team. This is a varied role where you will be responsible for managing commercial claims as well as assisting with renewals and general policy administration. You will become part of a supportive and friendly team where there is long term career progression. As a...

  • Claims Support Officer

    8 months ago

    Brisbane, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Warranty Claims Officer

    7 months ago

    Brisbane, Australia Embodied Full time

    We are currently seeking a personable and detail-oriented individual to join an industry-leading organisation as a Warranty Claims Officer. Specialising in providing high-quality workshop solutions for the mining and transport sector, this role will play a pivotal part in overseeing warranty claims and post-service care for the technician team throughout...

  • Senior Claims Officer

    2 months ago

    Brisbane, Australia Suncorp Group Full time

    Manage a diverse portfolio of Professional and Financial Lines (Profin) Claims Permanent full-time position Sydney or Brisbane based roles This role will see you manage a diverse portfolio of Profin Claims to deliver a “Best in Class” claims experience in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are...

  • Client Liaison Officer

    1 month ago

    Brisbane, Queensland, Australia Pitcher Partners Full time

    About the RoleWe are seeking a highly organized and proactive Client Liaison to support our Audit and Corporate Finance Partners at Pitcher Partners. This role is pivotal in managing key administrative functions, client communications, and supporting high-level business operations.Key Responsibilities:Manage partner diaries, email correspondence, and act as...

  • Claims Officer

    1 month ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Claims Officer - Liability ManagementJoin Suncorp Group as a Claims Officer - Liability Management and contribute to a strong collaborative and supportive culture. As a key member of the Injury Liability claims team, you will actively share knowledge and advise others to build and develop technical capabilities.Key Responsibilities:Manage a...

  • Cabinet Legislation Liaison Officer

    5 months ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **As Cabinet Legislation and Liaison Officer, you will**: - Provide the Minister, Director-General and DYJ Executive Leadership Team with high quality advice on all Cabinet, Executive Council, legislative and Parliamentary matters. Review, critically evaluate and coordinate the progression of Cabinet Submissions, Briefing Notes and Executive Council...

  • Claims Support Officer

    1 month ago

    Brisbane, Queensland, Australia Zurich Insurance Company Full time

    A Brighter Future AwaitsZurich is on a journey towards a sustainable future, and we're looking for a Claims Support Officer to join our Motor Claims team.In this role, you'll support the Claims team to deliver exceptional service to our customers through the claims assessing process.Your responsibilities will include liaising with internal and external...

  • Claims Support Officer

    5 months ago

    Brisbane, Australia Zurich Insurance Company Full time

    A new adventure awaits…   How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our...