Team Leader, Early Release Claims

3 months ago

Brisbane, Australia Australian Retirement Trust Full time

**Take hold of a monster opportunity and join our Member Insurance and Claims team as a Team Leader, Early Release Claims. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a **Team Leader, Early Release Claims**, you are responsible for ensuring efficient and effective management of early release claims from notification to payment, ensuring claims are handled within agreed service standards and meet member expectations.

The role will drive continuous improvement and ensure a market leading quality of service is delivered and maintained. To ensure appropriate claim outcomes, the leader and team will facilitate strong relationships with members, internal stakeholders, insurers, and external third parties for the purposes of claim resolution.

Day to day, you'll:

- Lead, coach and manage your team to exceed individual and team targets. This includes delivering and optimising the development of accurate and cost-effective member experiences.
- Empower your team to investigate, understand and resolve customer enquiries and supports a culture of continuous learning and development
- Monitoring and evaluating the delivery of consistent positive customer experiences across segmentation and differentiated services
- Proactively managing the implementation of change initiatives
- Proactive management of claims processes including communication to members, external third parties and insurers to influence and achieve claim outcomes.

This role is available as a permanent opportunity.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Demonstrated experience in leadership and management of a team, including performance management, change management, recruitment, and staff motivation.
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
- Advanced stakeholder management capability, with experience managing multiple stakeholders, including external parties, to influence and negotiate outcomes of a complex nature.
- Ability to negotiate and liaise at all levels in a sensitive and appropriate manner, representing the members and the clients’ interests with integrity.
- Demonstrated business and commercial acumen through communication of complex issues, assessment of risk and improvement recommendations.

**About us**

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different. It’s why we're part of the Circle Back Initiative.

  • Claims Manager

    2 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent training and development opportunities. - Balance your work between in-person days at our...

  • Claims Manager

    1 month ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager.** **If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of...

  • Claims Manager

    1 month ago

    Brisbane, Australia Australian Retirement Trust Full time

    Brisbane or MelbourneTake hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager.If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply. Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of...

  • Claims Manager

    1 month ago

    Brisbane, Australia Australian Retirement Trust Full time

    Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager.If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.  Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent...

  • Team Leader, Claims Management

    2 days ago

    Brisbane, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...

  • Team Leader

    7 months ago

    Brisbane, Australia Gallagher Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Chief Systems Architect

    4 weeks ago

    Brisbane, Queensland, Australia Quick Release Full time

    Company OverviewQuick Release is a subsidiary of Alten Group, a global leader in engineering services with operations in 30 countries and over 54,000 employees. Our team is dedicated to delivering complex technical projects for clients across various sectors.

  • Professional Claims Leader

    1 month ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    At Suncorp Group, we're seeking a highly experienced Professional Claims Leader to join our team. This is an excellent opportunity for a seasoned claims professional to take on a senior role and make a significant impact in our organization.About the RoleThis Permanent full-time position offers a range of flexible working and leave options, including 20...

  • Claims Liaison Officer Team Leader

    4 months ago

    Brisbane, Australia Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • Document Controller

    1 month ago

    Brisbane, Queensland, Australia Quick Release Full time

    About Us:Quick Release (QR_) is a subsidiary of Alten Group, a global leader in engineering services with operations in 30 countries. Our team of engineers works on complex projects for renowned companies across various sectors.We're expanding our presence in Australia and seeking a skilled Draftsperson to join our team starting August 2023. The successful...

  • Claims Consultant

    19 hours ago

    Brisbane, Australia Mayday Recruitment Full time

    A global company offering great training - $32.83 per hour plus super - 6-month temp role, but true opportunities to extend - Lots of company growth - Be located anywhere in AUS, Hybrid working model, 121 Training, Claims Managem MAYDAY is currently looking for a switched-on, resilient, and highly driven individual to join a large global insurer,...

  • Release Manager

    2 months ago

    Brisbane, Australia National Heavy Vehicle Regulator Full time

    **About the role** The **Release Manager** will work in the Digital Enablement development teams to establish and enforce standardised release management processes and tools for products. You will manage all release activities and liaise with vendors to help create easy to understand release notes. Key responsibilities include: - Develop and manage the...

  • Release of Information Officer

    4 months ago

    Brisbane, Australia Queensland Health Full time

    We are Metro South Health We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence. We are truly dedicated people who care about our community. We come...

  • Release Coordinator

    2 days ago

    Brisbane, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...

  • Change and Release Officer

    6 months ago

    Brisbane, Australia Queensland Health Full time

    **About Corporate Enterprise Solutions**: **What we are looking for**: - Demonstrated knowledge of integrated ERP solutions with proven ability to manage change control processes, release planning activities and project activities. - Demonstrated knowledge and experience in Business Analysis including maintaining and enhancing tools, documents, integrated...

  • Release Lead

    7 months ago

    Brisbane, Australia ANZ Banking Group Full time

    **Req ID**: 69442 **Department**: Tech ARC Digital **Division**: Technology **Location**: Brisbane About Us About the Role As a Release Lead, you’ll champion Agile ways of working across multiple squads, and will be working with Product Owners, Analysts and Delivery Leads across Tribes to convert business initiatives into cross-platform releases of new...

  • Release Lead

    3 months ago

    Brisbane, Australia ANZ Banking Group Full time

    **Req ID**: 79230 **Department**: Tech ARC Digital **Division**: Technology **Location**: Brisbane About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Release Lead you’ll champion Agile ways of working...

  • Retail Claims Team Manager

    8 months ago

    Brisbane, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the...

  • Claims Shared Services Team Leader

    3 months ago

    Brisbane, Australia Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • Senior Electrical Design Engineer

    1 month ago

    Brisbane, Queensland, Australia Quick Release Full time

    Quick Release (QR_) is a subsidiary of Alten Group, a global leader in engineering services with over 54,000 employees across 30 countries. Operating at the intersection of innovation and technical expertise, we offer complex and highly technical projects throughout the product development chain for renowned companies in various sectors.We are expanding our...