Team Leader, Early Release Claims

2 months ago

Brisbane, Australia Australian Retirement Trust Full time

**Take hold of a monster opportunity and join our Member Insurance and Claims team as a Team Leader, Early Release Claims. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a **Team Leader, Early Release Claims**, you are responsible for ensuring efficient and effective management of early release claims from notification to payment, ensuring claims are handled within agreed service standards and meet member expectations.

The role will drive continuous improvement and ensure a market leading quality of service is delivered and maintained. To ensure appropriate claim outcomes, the leader and team will facilitate strong relationships with members, internal stakeholders, insurers, and external third parties for the purposes of claim resolution.

Day to day, you'll:

- Lead, coach and manage your team to exceed individual and team targets. This includes delivering and optimising the development of accurate and cost-effective member experiences.
- Empower your team to investigate, understand and resolve customer enquiries and supports a culture of continuous learning and development
- Monitoring and evaluating the delivery of consistent positive customer experiences across segmentation and differentiated services
- Proactively managing the implementation of change initiatives
- Proactive management of claims processes including communication to members, external third parties and insurers to influence and achieve claim outcomes.

This role is available as a permanent opportunity.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Demonstrated experience in leadership and management of a team, including performance management, change management, recruitment, and staff motivation.
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
- Advanced stakeholder management capability, with experience managing multiple stakeholders, including external parties, to influence and negotiate outcomes of a complex nature.
- Ability to negotiate and liaise at all levels in a sensitive and appropriate manner, representing the members and the clients’ interests with integrity.
- Demonstrated business and commercial acumen through communication of complex issues, assessment of risk and improvement recommendations.

**About us**

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different. It’s why we're part of the Circle Back Initiative.

  • Team Leader, Early Release Claims

    2 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    Brisbane, QLDTake hold of a monster opportunity and join our Member Insurance and Claims team as a Team Leader, Early Release Claims. If you’re a good fit for this role and live in Brisbane, we’d love you to apply. Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of...

  • Team Leader, Early Release Claims

    2 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    Take hold of a monster opportunity and join our Member Insurance and Claims team as a Team Leader, Early Release Claims. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.  Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent...

  • Claims Management Leader

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About Australian Retirement TrustWe are a leading retirement savings provider with 2.3 million members trusting us to manage their funds.Our mission is to empower our members to make the most of their money, and we're looking for talented individuals like you to join our team.Salary: $120,000 - $150,000 per annumJob DescriptionThe Team Leader, Early Release...

  • Key Account Manager

    1 week ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Unlock Your Potential as a Key Account ManagerA key role has become available in our Member Insurance and Claims team, specifically for a Key Account Manager - Early Release Claims. This is an excellent opportunity to leverage your leadership skills and drive exceptional customer experiences.About the OpportunityWe are seeking a skilled professional to lead...

  • Senior Claims Management Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Position SummaryAustralian Retirement Trust is seeking a highly skilled Claims Team Leader, Early Release Claims to join our Member Insurance and Claims team in Brisbane. This permanent opportunity offers the chance to work in a dynamic environment where you can unleash your potential and build a career to be proud of.

  • Claims Operations Manager

    7 days ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Opportunity OverviewA highly rewarding opportunity awaits a seasoned leader to oversee the efficient management of early release claims at Australian Retirement Trust.This leadership role is based in Brisbane and offers a competitive salary, ranging between $140,000 - $180,000 annually, depending on experience.

  • Senior Claims Operations Manager

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About this roleWe're seeking a dedicated and experienced professional to lead our Early Release Claims team at Australian Retirement Trust. As a Senior Claims Operations Manager, you'll be responsible for ensuring the efficient and effective management of early release claims from notification to payment.You'll drive continuous improvement and ensure a...

  • Claims Team Lead

    7 days ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Australian Retirement Trust is seeking an experienced Claims Team Lead to join their Member Insurance and Claims team in Brisbane, QLD.As a Claims Team Lead, you will be responsible for ensuring efficient and effective management of early release claims from notification to payment. You will lead, coach and manage your team to exceed individual and team...

  • Senior Manager, Claims Operations

    7 days ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About the RoleWe are seeking a Senior Manager, Claims Operations to lead our Early Release Claims team in Brisbane. As a key member of our Member Insurance and Claims team, you will be responsible for ensuring efficient and effective management of early release claims from notification to payment.The successful candidate will have a strong background in...

  • Team Leader

    5 months ago

    Brisbane, Australia Gallagher Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Design Engineer for Mechanical Systems

    5 days ago

    Brisbane, Queensland, Australia Quick Release Full time

    About Quick ReleaseQuick Release is a subsidiary of Alten Group, a global leader in engineering services with operations in 30 countries and over 46,000 employees.We specialize in key areas such as Aerospace, Defence, Automotive, Rail, Energy, and Life Science.To support our projects with customers in Australia, we are expanding our activity and seeking...

  • Design Engineer with Expertise in Mechanical Systems

    36 minutes ago

    Brisbane, Queensland, Australia Quick Release Full time

    About Quick ReleaseQuick Release is a subsidiary of Alten Group, a global leader in engineering services with 46,000 employees across 30 countries.Job OverviewWe are seeking a skilled Mechanical Design Engineer to join our team in Australia. This role will involve working with customers to design and deliver products that meet project requirements and...

  • Senior Technical Systems Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Quick Release Full time

    About Quick ReleaseQuick Release (QR_) is a subsidiary of Alten Group, a global leader in engineering services with operations in 30 countries. Our Australian office is seeking an experienced System Engineer to join our team.Job SummaryWe are looking for a highly skilled System Engineer to work on complex technical projects across various industries. As a...

  • Systems Architect

    3 days ago

    Brisbane, Queensland, Australia Quick Release Full time

    Company OverviewQuick Release is a subsidiary of Alten Group, a global leader in Engineering services with operations in 30 countries. With over 54,000 employees, we offer a wide range of assignments and opportunities to influence both the world around you and your own development.

  • Executive Early Learning Leader

    7 days ago

    Brisbane, Queensland, Australia Goodstart Early Learning Full time

    Early Childhood Leadership OpportunityWe are seeking an experienced Assistant Director to join our team at Goodstart Brisbane, Ann Street. This is a fantastic opportunity for a skilled early childhood leader to leverage their expertise and leadership skills to drive continuous improvement across all areas of centre operations.About the RoleThe successful...

  • Senior Technical Systems Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Quick Release Full time

    About Quick ReleaseQuick Release is a subsidiary of Alten Group, a global leader in engineering services with 54,000+ employees across 30 countries.We're a global actor with a local presence, committed to delivering complex projects with a focus on innovation and customer satisfaction.In Australia, we're expanding our operations and seeking skilled Systems...

  • Design and Deliver Innovative Mechanical Solutions

    2 weeks ago

    Brisbane, Queensland, Australia Quick Release Full time

    About Quick ReleaseQuick Release, a subsidiary of Alten Group, is a global leader in engineering services with operations across 30 countries. Our expertise spans multiple sectors, including aerospace, automotive, rail, energy, and life sciences.We are expanding our activities in Australia to support our customers and are seeking several mechanical design...

  • Senior Technical Systems Engineer

    7 days ago

    Brisbane, Queensland, Australia Quick Release Full time

    About Quick ReleaseQuick Release (QR_) is a subsidiary of Alten Group, a global engineering services leader with operations in 30 countries and over 54,000 employees.We're a dynamic company with a local presence, committed to delivering complex technical projects across various sectors. Our engineers work on high-profile projects for clients in the...

  • Claims Team Leader

    7 days ago

    Brisbane, Queensland, Australia NTI Full time

    Job Title: Claims Team Leader - Insurance Recovery ExpertEstimated Salary: $120,000 - $150,000 per annumCompany Overview:NTI is a leading provider of insurance solutions for businesses and individuals. As a claims team leader, you will play a crucial role in developing and strengthening our exceptional claims offering.Job Description:Lead a team of recovery...

  • Senior Mechanical Design Professional

    7 days ago

    Brisbane, Queensland, Australia Quick Release Full time

    About Quick ReleaseQuick Release is a subsidiary of Alten Group, a global leader in engineering services with operations in 30 countries.Role OverviewWe are seeking a skilled Mechanical Design Engineer to join our team in Australia. As a Mechanical Design Engineer, you will work with our customers to design and deliver products that meet project requirements...