Guest Experience Review Consultant

5 days ago

Greater Adelaide SA, Australia G'day Group Full time

Be part of the growth of an Australian success story
- Permanent, full time, travel will include up to 2 weeks a month
- Fun, energetic and open culture with great discounts for you and your family

**About Us**

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

**About the Role**

Are you passionate about travel, customer experiences, and quality assurance? Do you have a keen eye for detail and a commitment to excellence?

As a Guest Experience Review Consultant, you’ll embark on an exciting journey across Australia, visiting our iconic Discovery Parks locations. Your mission? To ensure that each site delivers a first-class experience that delights our valued guests. You’ll review our operations through the lens of our customers, ensuring that every aspect of their stay meets the high standards we pride ourselves on.

Responsibilities Include:

- Conduct on-site quality assurance reviews, focusing on cleanliness, condition, and overall guest experience.
- Assess food safety and service standards at locations offering dining options, ensuring compliance with all regulations and best practices.
- Provide detailed feedback and actionable insights to site managers, helping to elevate our service to new heights.
- Collaborate with teams to drive continuous improvement, ensuring that every Discovery Parks location offers an unforgettable experience.

**Your Experience**

To be successful in this role you must possess a high level of energy, self-motivation, initiative and flexibility to be able to meet our growing business demands at Discovery Parks.
- Proficient in the Microsoft Office suite of products including Excel, Word, PowerPoint and Outlook
- Proven ability to work independently and remotely, as well as collaboratively within a team
- Ability to adapt to changing environments and manage multiple projects simultaneously
- Proven experience in coaching and delivering feedback
- Food Safety training, desirable
- Valid and current driver’s license
- Ability to travel extensively within Australia

**Benefits**
- Health and Wellbeing - Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
- Paid Leave Benefits - Parental leave / Volunteer leave / Study leave
- Professional Development - Leadership programs / Support of external training courses / Reimbursement of professional association memberships
- Employee Savings - Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

Conditions of Employment

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