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Guest Experience Specialist

1 week ago

City of Greater Geelong, Australia CLLIX Apartments & Hotels Full time

The Role

As a Guest Service Agent with CLLIX Apartments & Hotels, you will be responsible for providing exceptional service to our guests. This includes checking in and out guests, handling requests and resolving any issues that may arise during their stay.

Your Key Responsibilities

  • Ensure all guests receive a warm and welcoming arrival experience.
  • Process payments and manage room assignments efficiently.
  • Handle guest complaints and resolve issues promptly and professionally.
  • Maintain up-to-date knowledge of hotel facilities and services.