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Personalised Guest Experience Specialist

1 week ago

Adelaide, South Australia Royal Australasian College of Surgeons (RACS) Full time

We are looking for a skilled and customer-focused Luxury Hotel Concierge Professional to join our team at Peppers Waymouth Hotel. As a key member of our concierge team, you will be responsible for providing exceptional service and creating unforgettable experiences for our valued guests.

Responsibilities:
  • Main Responsibilities:
  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Assist guests with transport and travel arrangements, luggage delivery, storage, parking, and valet services
  • Communicate effectively with colleagues and guests to ensure cohesive collaboration
  • Promote hotel amenities and services through in-depth knowledge of products and offerings
  • Share local insights and recommendations to enhance the guest experience
  • Manage reservations and guest accounts with accuracy and efficiency