Guest Experience Coordinator

4 days ago


City of Greater Geelong, Australia Gdaygroup Full time

About Our Team

We are a dynamic and growing company that values exceptional customer service and teamwork. As a Guest Experience Coordinator, you will be responsible for creating unforgettable experiences for our guests.

The role will involve processing guest check-ins and outs, accurately using the park booking system to make reservations and manage accounts, coordinating with the Housekeeping team to track readiness of accommodation, supplying guests with information regarding property and local areas of interest, completing day-to-day office administration and maintaining excellent relationships with the park teams, residents, and guests.

Requirements
  • Previous Front Office experience within the hospitality industry.
  • A passion for delivering exceptional Guest experience.
  • Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System.
  • Excellent communication and interpersonal skills.
  • Ability to handle cash transactions accurately.
  • Strong organizational skills and attention to detail.
  • An enthusiastic and positive attitude.
  • Flexibility to work weekends, public holidays, and evenings as needed.
  • Current driver's license essential.


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