Guest Experience Review Consultant

3 weeks ago

Adelaide Region SA, Australia Discovery Parks Full time

Experience working in some of the most beautiful regional locations in Australia
- Travel will include up to 2 weeks a month
- Fun, energetic and open culture with great discounts for you and your family

**About Us**

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

**The Role**

Reporting to the Guest Experience Manager you are a vital member of the People & Culture team, developing, communicating and assessing Discovery Park’s guest service and quality standards.

You will visit parks on a regular schedule conducting assessments of Discovery Parks organisational values, along with reviews of; the quality of park amenities, accommodation facilities, public areas, adherence to organisational brand standards, signage, staff presentation and employee knowledge of set policies and processes and stay in business expenditure to drive high standards.

You will undertake various projects and initiatives that ensure Discovery Parks site teams are performing at their best and being given all the tools they need to create stand out experiences for their guests.

A key focus of your role will be to review and define current processes and standards, offer training, coaching and guidance and be a support through any change management initiatives.

**Your Experience**

To be successful in this role you must possess a high level of energy, self-motivation, initiative and flexibility to be able to meet our growing business demands at Discovery Parks.
- Experience working within the Tourism and Hospitality Industry
- Proven experience in delivering feedback
- Ability to deliver skills training and on the job coaching - train the trainer qualification is advantageous.
- Ability to travel extensively within Australia
- Knowledge of accommodation operations is advantageous
- Flexibility to work both autonomously and in a team environment
- Confident with Microsoft Suite
- A demonstrated ability to write succinct and informative reports

**Benefits**
- Health and Wellbeing - Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
- Leave Policies - Parental leave / Volunteer leave / Study leave
- Professional Development - Leadership programs / Support of external training courses / Reimbursement of professional memberships
- Employee Savings - Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

**Our ESG statement**

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

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