Client Success Manager

6 months ago

Surry Hills, Australia News Corp Australia Full time

**The News Xtend Team**
Powered by News Corp Australia and with a direct bat-phone to Google and Facebook, News Xtend provides powerful digital marketing campaigns and first class service that our rivals can’t match. With staff based across Australia, our customers have access to local experts who are masters of spruiking - including getting businesses found on search engines, starting conversations on social media and delivering messages where it matters most.

News Xtend gives our customers the ability to focus on their business today, while we help catch their customers of tomorrow.

**Role Responsibilities**
- Lead the implementation of digital marketing campaigns from onboarding call through to campaign briefing and go live
- Provide amazing client service by anticipating needs and identifying issues before they arise. Establish strong rapport with clients and internal stakeholders and build strong working relationships
- Demonstrate and effectively communicate campaign ROI through monitoring success metrics and conducting regular reviews with clients, helping them understand and navigate campaign dashboards / results
- Collaborate with Delivery team on optimisations, understand insights and present effectively to clients
- Input into improving Performance Solutions business operations processes and systems as our business grows and changes

**Skills and Experience**
- A great level of positive energy to deliver across multiple deadlines, solutions focused with amazing client service
- Proven experience in account management
- Strong problem solving skills, attention to detail, strategic thinking and commercial acumen
- Ability to build strong working relationships, work effectively with others
- Excellent written & oral communications skills
- Ability to think on their feet and handle client concerns, quickly build rapport

**News Benefits**
News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:

- Exclusively ours - Access to publications and products from across the News Corp family
- Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
- Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
- Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition
- Financial wellbeing - Support on making the most of your money
- Perks & discounts - Exclusive offers across a range of products and services
- Giving back - Make a difference to our communities.
- ** Inclusive workplace benefits & facilities** - join an employee resource group, get access to multi-faith quiet rooms or utilise our parents rooms
- We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know._

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