Customer Success Manager

3 months ago


Surry Hills, Australia Audience Republic Full time

Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume.

We are a fast growing technology startup in B2B SaaS, and have raised $12m in funding.

**What will you do?**
- Identify up-sell and cross sell opportunities and deliver against set renewal & expansion targets (APAC)
- Manage a Book of Business end to end, from onboarding, engagement (3/6/9 month check ins), Success Reviews, WIPs and Renewals
- Range of customers - segment engagement based on high touch/low touch/strategic
- Preemptively identify customers that are at risk of churn and work on churn save
- Assist customers launch marketing campaigns and ensuring they are using best practices
- Ensure our customers are getting value from our platform and have a clear understanding of their pain points and KPI’s they are trying to achieve with Audience Republic.

**You are someone who**
- Has at least 2 years experience in Customer Success for a SaaS company
- Has experience working in a startup environment
- Self Starter, Startup experience with a solution mindset. Each CSM runs their Book of Business as they would their own company.
- Experience in the music or events industry - would be nice to have but not a must
- Is based in Sydney, and willing to work from our office in Redfern

**Why you will love it here**
- You will be part of building something BIG
- You’ll work with GREAT people who genuinely CARE about their work, want to be here, and are smart, motivated, driven and energized.
- What you work on every day makes a BIG IMPACT on the business and your role will be critical in the success of the company.
- Have the ability to contribute product ideas regardless of what team you are in.
- Big opportunity accelerate your career growth faster than almost anywhere else (if you want it and are willing to put in the work)
- Want to work in a high autonomy environment, and recognise that this also requires accountability and transparency on both sides.

**How do we work?**
- **#Customer Obsessed** - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
- **#Raise The Bar** - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
- **#Massive Impact** - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
- **#Hungry & Humble** - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.



  • Surry Hills, Australia Instant Full time

    **This is a Customer Success Manager role with Instant based in Sydney, Australia.** Instant is a technology company on a mission to power the world's most innovative brands, driving their revenue and retention on autopilot. We have grown revenue 16x in the last 6 months, and want you to be a critical part of scaling up this velocity even further! **--...


  • Surry Hills, Australia Safewill Full time

    **Our Story**: At Safewill, we’re reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all. Since our launch, we’ve grown rapidly to become one of the country’s fastest-growing tech companies. Backed by leading investors like Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we’re...


  • Surry Hills, Australia Ordermentum Full time

    Do you want to join a team striving to transform how an industry trades through technology? Do you want to be part of a fun, diverse team of over 100 who are rapidly growing in a ‘scale up’ environment. At Ordermentum we are on a mission to become the single platform of choice for all food and beverage companies to manage orders, facilitate payment and...


  • Surry Hills, Australia Appetise Full time

    At **Appetise**, we’re on a mission to revolutionise the way food companies understand their shoppers. Imagine being the first company in the world to track not just _what_ people buy but _why_ and _when_ they choose certain products. That’s what we do. We’re pioneering a brand-new approach called **Share of Occasion**, giving food brands real-time...


  • Surry Hills, Australia Audience Republic Full time

    **Audience Republic** is an all-in-one CRM & marketing platform for events and venues. Our customers are some of the largest names in the world — including events featuring artists like Justin Bieber, Post Malone, RUFUS DU SOL, ODESZA and Flume. We are a fast growing technology startup in B2B SaaS, and have raised $9M from investors. Our team is based...


  • Surry Hills, New South Wales, Australia Streem Full time

    This is a unique opportunity to join Streem, a leading company in AU, as a Junior Customer Success Manager, Insights. You will work directly with customers to define, refine and deliver our Insights offering on a day-to-day basis. Reporting to the Insights Team Lead, you will go above and beyond to nurture exceptional client experiences by driving various...


  • Surry Hills, Australia Driva Full time

    This is a Customer Success Specialist role with Driva based in Surry Hills, Australia. Driva creates a seamless and transparent financing experience that enables all Australians to get their best loan match. We're known for our innovative approach, transparency, and commitment to customer satisfaction. Our culture thrives on creativity, collaboration, and...


  • Surry Hills, New South Wales, Australia Appetise Full time

    Unlock Growth Opportunities with AppetiseAt Appetise, we're revolutionizing the way food companies understand their shoppers. Our mission is to provide real-time insights into consumer behavior, empowering food brands to make informed decisions and drive sustainable growth.As a Sales and Partnerships Specialist, you'll be responsible for driving our outbound...


  • Surry Hills, New South Wales, Australia Driva Full time

    About the RoleAt Driva, we're looking for a skilled Customer Success Specialist to join our team. This role is focused on delivering exceptional customer experiences through every step of the loan process.Key Responsibilities:Provide seamless customer service to high-value clients.Pursue and maintain relationships with clients to ensure loyalty and...


  • Surry Hills, New South Wales, Australia Appetise Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Appetise. As a champion for our FMCG partners, you'll be responsible for ensuring they gain maximum value from our shopper insights platform. Your role will involve guiding the onboarding process, managing renewals, and identifying opportunities for growth.Key...

  • Client Success Manager

    6 months ago


    Surry Hills, Australia News Corp Australia Full time

    **The News Xtend Team** Powered by News Corp Australia and with a direct bat-phone to Google and Facebook, News Xtend provides powerful digital marketing campaigns and first class service that our rivals can’t match. With staff based across Australia, our customers have access to local experts who are masters of spruiking - including getting businesses...


  • Surry Hills, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Surry Hills, NSW, AU, 2010- Req ID: 65148- Ongoing. 35 hours per week. - Location: Customer Specialist Centre, Surry Hills. Flexible and hybrid working options available. - Clerk Grade: 9/10 Level. Base salary $120,859 to $133,183 plus super and annual leave loading. **About us** At NSW Trustee & Guardian, we protect,...


  • Surry Hills, Australia Teamm8 Pty Ltd Full time

    We require a Customer Service Manager to implement customer care strategies and oversee all related enquiries ,currently managing 2-3 staff, potentially more as we continue to grow. The role will report directly to the CEO and Logistics Manager and will work closely with the Marketing Specialist. The role is permanent full-time, 38 hours per...


  • Surry Hills, Australia Manage Protect Full time

    **Partner Success Representative - Manage Protect** This is an amazing opportunity for an energetic, driven, and proactive individual eager to launch a career in IT Sales. If you’re ready to learn, grow, and make an impact in a fast-paced, technology-driven industry, we’d love to hear from you You will work with the team at Manage Protect to handle a...


  • Surry Hills, Australia Bannister in Home Care Full time

    Bannister in Home Care is currently recruiting a Customer Service Manager to join our Sydney based team. Bannister In Home Care delivers in-home support services to clients with varied needs due to ageing, acquired or inherited disability or injury. Bannister In Home Care provides services on behalf of the Australian Government and must comply with...


  • Surry Hills, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the role**: Get...

  • General Manager

    2 months ago


    Surry Hills, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • General Manager

    2 months ago


    Surry Hills, Australia Endeavour Group Full time

    Company Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Customer Value Manager

    5 months ago


    Surry Hills, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...


  • Surry Hills, Australia DesignCrowd Full time

    **DesignCrowd** The team in Sydney is largely made up of management, product & engineering, marketing and finance. The Customer Service Manager reports to the CEO in Sydney. It is a hybrid role, requiring some attendance in the Sydney office in Surry Hills. The role is full-time and manages staff and team leads, predominantly based in The...