Customer Relations Officer

5 months ago

Osborne Park, Australia Eagers Automotive Full time

Permanent Full time position | Central Location - Nedlands
- Friendly & Supportive team environment
- Work for a prestige brand - Porsche

**Eagers Automotive (AHG)** is currently seeking a bright, well-presented and customer-focused
**Automotive**
**Receptionist / Customer Relations Officer **with a professional phone manner to join our dynamic team at
**Porsche Centre Perth**

Reporting to the Service Manager, you will be responsible for providing assistance to incoming telephone callers by determining the purpose of calls and forwarding calls/visitors to appropriate personnel as well as improving service retention by focusing on building important relationships between the dealership and its customers

**This includes**:

- Passion for Customer Service and Sales
- Confident and professional phone manner
- Previous experience in outbound telephone sales including objection handling;
- Excellent communication skills, both written and verbal;
- Customer focused and dedicated to delivering great service;
- Outgoing, bubbly and a 'Can-do' positive attitude;
- Computer literacy;
- Excellent problem solving skills and attention to detail;
- The ability to deal with repetition and keep motivated.
- Previous experience with ERA Software is advantageous.
- General administration duties and housekeeping

**About you**:
If you are someone with brilliant organisational skills, exceptional customer service skills and have a positive ‘can do’ attitude, we are looking for you

You will ideally possess:

- Professional phone manner
- Ability to manage multiple tasks at once
- Excellent attention to detail
- Solid working knowledge of Microsoft Office

**The Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- A **Learning & Development program** called **Learning Together** where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- Under Learning Together, we have networking groups such as our **Fearless Female Forum **to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our **Sales and Service Development** program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
- A top of the line **Employee Assistance Program** with leading provider, _Benestar_, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance

**Porsche Centre Perth **is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you

Eagers Automotive - Moving together.

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