Quality Assurance Officer

6 months ago

Osborne Park, Australia Next Health Full time

Company Description

Next Health is part of the MedHealth group of companies and was established in 2005 to provide independent specialist opinions that would help people and organisations understand ‘what’s next’ after injury or illness. Since opening our doors, we have flourished to become the largest provider of independent specialist opinion across Western Australia and the Northern Territory.

We are seeking a person who has strong self-motivation, has the ability to work independently and within a team environment. Someone who has strong leadership, follow up, organisation and prioritisation skills and excellent attention to detail.

**Job Description**:
This role is to ensure the accuracy and quality of reports produced by Next Health consultants in a timely manner as well as providing consultants and customers with technical advice relating to reports and permanent impairment/disability assessments.

To coordinate and deliver a range of high quality, customer focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, consultants, customers, clients and visitors.
- Prioritise according to consultant availability, customer special requests and urgent requests.
- Where applicable, advise consultants and customers of possible delays in turnaround times.
- Undertake quality assurance of reports, AMS forms and permanent impairment/disability assessments and ensure they are compliant with:

- Specific customer and/or legislative specifications;
- Next Health standards and processes and;
- Appropriate guidelines
- Identify inaccurate, deficient or incomplete reports and where necessary liaise with the relevant stakeholders (consultants, customers or team members) to get the matter resolved.
- Where required assist with consultant, customer or team member training sessions.
- Support the General Manager, Operations Manager and Report Production and Quality Team Leader in the induction of new consultants and new team members.
- Where required escalate to the Report Production and Quality Team Leader, consultant or customer any matter that requires intervention.

**Qualifications**:

- Experience in the medical, allied health and/or personal injury industry.
- Experience in driving quality assurance programs.
- Experience in understanding case management practices relating to independent medical reports within a personal injury and/or accident compensation setting is beneficial.
- Experience in coordinating and delivering a range of high quality, customer-focused business administration support.
- Ability to effectively assist challenging consultants, customers, clients or visitors.
- Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint).

Additional Information
**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Aboriginal and Torres Strait Islander Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.

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